Wendy Marschke Email & Phone Number

Pensacola, Fl, Us

Pensacola, Florida, United States

Candex streamlines tailspend management by facilitating easy vendor engagement, payment, tracking and financial compliance.

Ensure Customer Success. Focused on Results. Strive for Excellence.

• Defined and launched new contingent workforce solution: Self Sourcing.• Launched total workforce solution by utilizing data, predictive analytics, and proprietary software to develop specific and unique talent acquisition strategies• Increased revenue by 30% by implementing 17 new client programs on Self Sourcing solution.• Built direct recruiting team including 5 US based and 4 India based recruiters.• Increased team efficiency by developing and managing recruiter lifecycle activity metrics to include source to screen, screen to submit, submit to interview and interview to hire.• Implemented freelance strategy to integrate with direct sourcing strategy.• Freelance strategy fully operationalized and integrated within technologies for seamless client experience.• Improved overall program performance by achieving requisition fill rate of 45% within program's first 12 weeks - in direct competition with existing staffing supplier partners. Additionally, time to fill averaged 16 days within program's first 12 weeks and Req volume increased by 75%.• Reduced client cost by minimum 10% when utilizing this solution.

Auburn, Alabama Area

• Oversaw annual budget of $750,000,000• Designed innovative total workforce solutions to deliver quality and efficiency, reduce client costs and mitigate program risk at over 8 different global fortune 1000 organizations• Improved service delivery by organizing annual voice of the customer sessions to gather business level feedback on program performance and identify opportunities for improvement• Improved quality in all programs by defining and implementing service level agreements with suppliers and client programs, reviewing and analyzing quarterly metrics and performance standards and providing regular supplier feedback• Supported and supervised team of 50+ professionals and recognized for my ability to provide candid and tangible feedback to my teams in order to facilitate growth and improvement.• Trained, mentored, motivated, and developed high-performing program managers, consultants and coordinators resulting in less than 5% staff turnover• Achieved over 110% Gross Profit and Contribution goal while maintaining expenses at less than 50% of GP annually• Transformed client relationship from ($160k) to generating over $300k in bottom line profit and reference-able in under two years• Ensured delivery on all client commitments by facilitating active communication between business development and account management• Achieved 100% contract renewal over 4+ years• Oversee multiple workforce solutions to include: MSP, VMS, Payroll Service, IC Compliance, Talent Community management and Statement of Work (SOW) or Services Procurement and Tail spend management• Aligned operations with client goals by facilitating annual strategic planning sessions with 5 separate teams to ensure vision alignment for upcoming year and hold teams accountable for individual and group performance• Served as the AgileOne liaison to Staffing Industry Analysts to deliver classroom training for the industry recognized Certified Contingent

Raleigh-Durham, North Carolina Area

• • Increased the effectiveness and efficiency of Support Services (Implementation, Training, Product) through coordination and communication between support and business functions.• Created consistency in VMS service delivery by developing standardized program policies and procedures for use by department.• Improved operational processes and policies in support of VMS Objectives with regard to information flow and management, business process and organizational planning.• Delivered operational excellence by implementing consistent long term planning activities across organization.• Created a bridge between implementation and service delivery with new change management process with client prior to transition to account management.• Coached and support VMS Account Management to ensure consistent delivery of services.• Facilitated training of new account managers and oversaw ongoing learning and training for existing team.• Accountable for long-term client success and spend thresholds of over $50M in client spend• Expanded existing client programs to drive revenue growth – developed client to 15% spend increase year over year• Drove cost effective project plans by partnering directly with sales and implementation to propose, scope and deliver on overall plan• Improved efficiency and effectiveness of client environment and overall VMS program by streamlining work processes and creating and implementing service level agreements to ensure quality performance.• Primary liaison between client and vendor base for over 6 VMS programs• Delivered over $300,000 in cost savings for clients annually• Addressed client concerns and achieved 4.2 out of 5 satisfaction rating within 6 months of implementing new client program

• Created, coordinated and executed all integrated change management activities and communications to accompany Manpower's new front office technology deployment to include: intranet and web features and updates, internal and external presentations, deployment activities, training and events.• Developed and deliver web based training to over 1,200 Manpower employees.• Develop and deliver instructor led training to 30+ participants per session.• Developed and coordinate multiple SharePoint sites for team project management, document management and deployment management.• Aided in system development and upgrades through testing and troubleshooting new front office software.• Ensured project communication and campaign plans and events are integrated with deployment and training activities.• Targeted campaign documents and sites to appeal to different audiences including multiple field organizations and levels, Headquarters and multiple countries.• Creation and development of presentations, news updates, training updates, release notes and all other communication updates accompanying the deployment.• Developed all IT related communications to field users.• Developed and maintained ongoing communication plan with scheduled updates and design changes.• Developed and recorded webinars for use on web and in regular training activities.• Created viral media campaign to continue to generate interest and excitement over 2 year deployment timeframe.

• Selected to aid in development of new Manpower department dedicated to client satisfaction and revenue growth through client relationships.• Provided dedicated support to Manpower's 4th largest US client.• Built relationship with client in order to be viewed as a partner for their staffing needs.• Assisted Field offices in developing recruiting programs to attract top talent.• Developed consistent servicing models for all on site locations supporting the client.• Developed process for monitoring PO consumption in order to reduce Accounts Receivables owed to Manpower.• Reviewed overall account pricing to increase profitability.• Managed overall account profitability through analysis of Manpower costs and identified opportunities for improvement.• Served as a liaison between home office departments and all other supporting staff to facilitate implementation of new programs, produces and services.• Supported over 20 Manpower Corporate Accounts valued at over $130M annually.• Facilitated account growth by working with field organizations to develop appropriate account strategy - grew one account from $220,000 per year to $1.2M per year.• Supported account executives by providing structure and feedback around account strategy development.• Managed account contract compliance by monitoring screening and rate compliance across the field organization.

9 years experience in multiple roles. Staffing Specialist, On-Site Manager and Branch Manager in Orlando, FL. - 1997 to 2002Project Manager, Corporate Headquarters, Troy, MI - July, 2002, Service Manager - Office of the President Group - managed multi million dollar client relationship with vendor neutral MSP and Master Vendor relationship. - 2002 - 2006

Bachelor, Communication

High School Diploma

Activities and Societies: Color Guard 1986 - 1988