Wendy Marschke Email & Phone Number

Pensacola, FL, US

Pensacola, Florida, United States

Candex streamlines tailspend management by facilitating easy vendor engagement, payment, tracking and financial compliance.

Ensure Customer Success. Focused on Results. Strive for Excellence.

• Defined and launched new contingent workforce solution: Self Sourcing.
• Launched total workforce solution by utilizing data, predictive analytics, and proprietary software to develop specific and unique talent acquisition strategies
• Increased revenue by 30% by implementing 17 new client programs on Self Sourcing solution.
• Built direct recruiting team including 5 US based and 4 India based recruiters.
• Increased team efficiency by developing and managing recruiter lifecycle activity metrics to include source to screen, screen to submit, submit to interview and interview to hire.
• Implemented freelance strategy to integrate with direct sourcing strategy.

Auburn, Alabama Area

• Oversaw annual budget of $750,000,000
• Designed innovative total workforce solutions to deliver quality and efficiency, reduce client costs and mitigate program risk at over 8 different global fortune 1000 organizations
• Improved service delivery by organizing annual voice of the customer sessions to gather business level feedback on program performance and identify opportunities for improvement
• Improved quality in all programs by defining and implementing service level agreements with suppliers and client programs, reviewing and analyzing quarterly metrics and performance standards and providing regular.
• Supported and supervised team of 50+ professionals and recognized for my ability to provide candid and tangible feedback to my teams in order to facilitate growth and improvement.
• Trained, mentored, motivated, and developed high-performing program managers, consultants and coordinators resulting in less than 5% staff turnover

Raleigh-Durham, North Carolina Area

• Increased the effectiveness and efficiency of Support Services (Implementation, Training, Product) through coordination and communication between support and business functions.
• Created consistency in VMS service delivery by developing standardized program policies and procedures for use by department.
• Improved operational processes and policies in support of VMS Objectives with regard to information flow and management, business process and organizational planning.
• Delivered operational excellence by implementing consistent long term planning activities across organization.
• Created a bridge between implementation and service delivery with new change management process with client prior to transition to account management.
• Coached and support VMS Account Management to ensure consistent delivery of services.

• Created, coordinated and executed all integrated change management activities and communications to accompany Manpower's new front office technology deployment to include: intranet and web features and updates.
• Developed and deliver web based training to over 1,200 Manpower employees.
• Develop and deliver instructor led training to 30+ participants per session.
• Developed and coordinate multiple SharePoint sites for team project management, document management and deployment management.
• Aided in system development and upgrades through testing and troubleshooting new front office software.
• Ensured project communication and campaign plans and events are integrated with deployment and training activities.

• Selected to aid in development of new Manpower department dedicated to client satisfaction and revenue growth through client relationships.
• Provided dedicated support to Manpower's 4th largest US client.
• Built relationship with client in order to be viewed as a partner for their staffing needs.
• Assisted Field offices in developing recruiting programs to attract top talent.
• Developed consistent servicing models for all on site locations supporting the client.
• Developed process for monitoring PO consumption in order to reduce Accounts Receivables owed to Manpower.

9 years experience in multiple roles. Staffing Specialist, On-Site Manager and Branch Manager in Orlando, FL. - 1997 to 2002Project Manager, Corporate Headquarters, Troy, MI - July, 2002, Service Manager - Office of the President Group - managed multi million dollar client relationship with vendor neutral MSP and Master Vendor relationship. - 2002 - 2006

Bachelor, Communication

High School Diploma

Activities and Societies: Color Guard 1986 - 1988