Wendy Mizutani Email and Phone Number
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Strategic and operational customer service and call center executive with extensive experience in telecommunications, including repair, sales, retention, and billing. A proven leader known for delivering strong performance results, developing individuals and teams, and improving the customer and employee experience. Proficient in the development and improvement of existing operations, the development of new teams, and leading teams through organizational change.
Ccs - Customer Contact Services
View- Website:
- yourccsteam.com
- Employees:
- 42
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Client Services ManagerCcs - Customer Contact Services Dec 2024 - PresentGreater Minneapolis-St. Paul Area
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Vice President Of Customer Care And OperationsŌmcare Oct 2023 - Dec 2024Minneapolis, Minnesota, United States -
Quality System Training ManagerAbbott Mar 2020 - Oct 2023Greater Minneapolis-St. Paul Area -
Sr. Director, Customer Service And OperationsŌmcare 2019 - 2020Greater Minneapolis-St. Paul Area
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Sr. Director, Loyalty Center Of ExcellenceComcast 2016 - 2019Greater Minneapolis-St. Paul AreaStrategic and operational leadership of a 400 seat Call Center. Accountable for performance results in key metrics, including First Call Resolution, Quality, Revenue and RGU Retained, and Transitional Sales. Responsible for developing a strong employee culture, focused on frontline and leadership development and accountability. -
Senior Director, Call CenterComcast Cable 2014 - 2016Greater Seattle AreaResponsible for the operation and profit and loss of a 230 seat Call Center, dedicated to providing outstanding Repair service to customers across 7 West Division Regions.
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Director, Implementation (Client Relations And Standardization)Comcast Cable 2012 - 2014Greater Seattle AreaIdentify and standardize business processes to improve the customer and employee experience. Implement new products, projects and processes across 4 sites and 1,800 Customer Account Executives. Identify opportunities to optimize business performance across key metrics including Transitional Sales Rate, First Call Resolution, Avoidable Truck Rolls, and Productivity. Lead the Quality Leaders, Implementation Managers and Sales Coach for Comcast’s West Division Repair Center of Excellence. Develop and maintain outstanding cross-functional relationships and partnerships
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Call Center DirectorComcast 2010 - 2012San Francisco Bay AreaLeadership of a 230 employee Call Center dedicated to providing Repair support to customers in the California Region.
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Advanced Services Repair ManagerComcast 2008 - 2010Sacramento, California AreaLaunched and developed a team of 220 advanced service Repair agents. Served as a resource for leaders across the Region during and after the transition of the Customer Care organization in California to a Center of Excellence model. As part of a cross-functional team of leaders, developed, designed and implemented 18 standard methods and procedures (“One CA Playbook”) for operations. Served as Interim Workforce (ROC) Manager leading team through transition and supporting forecasting, planning, real time adherence, telecom and vendor management.
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Customer Care Communications ManagerComcast 2006 - 2008Sacramento, California AreaDeveloped and implemented internal Call Center communications strategy to meet the needs of over 500 Call Center employees. Oversee the content of all online knowledge tools (The Source and Casper) and Comcast.com. Work in partnership with the Senior Leadership team to drive key strategic initiatives. Develop key messaging for vital company initiatives and changes. Publish weekly Supervisor Huddle Topics and monthly Employee Newsletter. Serve as primary point of contact for other Comcast departments to ensure their messages are communicated to the Call Center effectively.
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Call Center ManagerComcast 2003 - 2006Sacramento, California AreaResponsible for the day-to-day operations and leadership of a team of Supervisors and frontline Customer Service Representatives.
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Regional Customer Care ManagerCharter Communications 2001 - 2003Vancouver, WashingtonManaged team of 7 Customer Care Supervisors and over 100 Customer Service Representatives. Responsible for day-to-day operations of the Contact Center, including phone statistics, quality scores, and sales performance. Developed and launched nationally recognized Retention Team. Mentored Supervisors who later became the next generation of Charter Managers and Directors. Part of the team responsible for leading the Vancouver Contact Center to #1 performance in 12 out of 14 months versus other Charter Contact Centers. -
Group Customer Care ManagerCharter Communications 2000 - 2001Sacramento, California AreaPrimary resource for Office Managers regarding Charter customer care policies and procedures. Resolved customer escalations over the telephone, via e-mail and through written correspondence by working closely with customers, system managers, and Regional and Corporate offices. Implemented mystery call program and customer service training. Conducted corporate culture and product training. Participated on Corporate Implementation Team for development of Regional Contact Centers. Conducted review and audit of system cash management, collections, and CSR recruiting procedures. Managed billing system conversions as necessary.
Wendy Mizutani Skills
Wendy Mizutani Education Details
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Leadership -
Diplomacy And World Affairs
Frequently Asked Questions about Wendy Mizutani
What company does Wendy Mizutani work for?
Wendy Mizutani works for Ccs - Customer Contact Services
What is Wendy Mizutani's role at the current company?
Wendy Mizutani's current role is Customer Service Leader | Operations Management | Process and Performance Improvement.
What is Wendy Mizutani's email address?
Wendy Mizutani's email address is we****@****ast.com
What is Wendy Mizutani's direct phone number?
Wendy Mizutani's direct phone number is +191621*****
What schools did Wendy Mizutani attend?
Wendy Mizutani attended Augsburg University, Occidental College.
What skills is Wendy Mizutani known for?
Wendy Mizutani has skills like Telecommunications, Call Center, Vendor Management, Telephony, Cross Functional Team Leadership, Broadband, Process Improvement, Workforce Management, Customer Retention, Team Building, Customer Service, Customer Experience.
Who are Wendy Mizutani's colleagues?
Wendy Mizutani's colleagues are Diangela Mclaurin, Brenda Lillard, Jamee Chatterjee, Sara Jo Lawson, Haleigh Bryant, Angie Gómez, Yami Undefined.
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