Jamee Chatterjee Email & Phone Number

San Francisco, Ca, Us

United States

WFM solutions, optimize planning processes, and establish WFM teams, structures, and workflows from the ground up

Karnataka, India

Analytics led Digital transition for one of the largest‬‭ Insurance company in USA‬‭ She orchestrated Global Cloud Contact Center migrations (Genesys Cloud &‬ Amazon Connect) as a leading Transformation & Operations Specialist,‬driving seamless project delivery from discovery to post-production support‬ uncovering inefficiencies in WFM cycle. Her expertise ensured both onshore‬‭ and offshore operations run like clockwork, leading to a stellar track record‬ of successful large-scale implementations.‬ Piloted implementation of a new WFM solution, for a large energy‬retailer company in Australia‬‭Boosted productivity by 10% by streamlining workflows and aligning staffing‬ levels with workload demands.‬Proactively identified and addressed workforce challenges through‬ comprehensive data analysis and insightful recommendations.‬Advanced WFM software to create accurate forecasts, develop‬ scheduling models, and track key performance indicators.‬Delivered projects on time and within budget by utilizing strong project‬‭ management skills and stakeholder collaboration.‬‭ Increased employee engagement by 8% by implementing flexible work‬ arrangements and improving communication channels.‬‭SME for large bids on Contact Center across multiple platforms‬.Technology assessment, consulting, solution blue-print creation, detailed‬ design documentation, migration strategy planning Operations management‬ based on an onshore-offshore and shared services model Innovation,‬‭ automation and strategy consulting.

Bengaluru Area, India

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. High-achieving Sr Data Analyst for over 5 years, well-versed in evaluating current business conditions and devising forward-thinking plans to bring about needed change and keep companies agile in changing marketplaces. Proven experience in managing change programmes and understanding of call centre dynamics expertise with in-depth knowledge of business standards, competitors and HR procedures. Enterprising and hardworking with excellent follow-through.* Genesys Administration* Capacity Planning and consulting* Forecasting* Conflict management* Incident management* Data Consultant* MI and Analysis of Real time data* Strategic Initiatives

Bangalore

Bengaluru Area, India

Banglore

We at Bigonet Technologies have a compelling Mobile Cloud solution for Education and Training.The solution is a cloud system that teachers can use to create multimedia lessons and quizzes with automatic marks management, all with a few clicks. The time saved for faculty and students alike is huge giving them the much needed advantage to multitask in today's very competitive environment.

Bachelor Of Engineering (B.E.), Computer Science

Activities and Societies: Theater , Dance , Painting , Guitar , DebateComputer Science Engineering, B.E

Secondary, 10Th

Activities and Societies: Dance team , Debate team , Quizzing , Arts , Sports Captain