Wendy Rose Boice Email & Phone Number

Chantilly, Virginia, United States

Was also the IT Administrator August 2009 to 2019 within the same companyPerform System Administrator duties including but not limited to;Edit and some simple coding with HTMLTake Support calls from Employees who are having issues access their portal and/or navigating the portal.Edit programs written in Dot.Net;Edit Rules codes;Document processing for 80+ co-employers (Clients) with 3500+ employees related to Onboarding, Open Enrollment and Client specific requirements;Modifying front interface when needed;Handling all Portal Change Requests (new benefit forms, new overviews, handbooks, new links on client portals, etc);Making PDF forms completely fill able and add in required JavaScript if the form is currently is not made fillable electronically;Modifying client form sets on the New Hire Portal;Creating and/or modifying all Human Resources (HR) Portal Announcements for clients as well as internal announcements;Creating and/or modifying any new pages on the HR Portal and formats the data;Prepare documents for electronic-signature;Designed tracking report for Medical enrollment forms and provide continuous updates based on renewals and/or new plans to ensure that online enrollment can be completed by new hires efficiently;Organized and manage 3rd party contracts for Professional Development Center (SkillSoft).Assign and track licenses and process weekly reports of usage and license availability.Process, assign and maintain tracking reports for new license requests as well as renewals.Assist HR Managers, HR Specialists and Benefits Coordinator with all documentation required by new hires, open-enrollment and employee status changes.Produced sample employee file folders for training of new administrative staff and wrote SOPs for HR, Payroll, Recruiting and IT.Community Involvement Program Leader since 2009, I interface with Operation Homefront’s local chapter located in Sterling, VA (www.operationhomefront.net/dcmetro).

(NOTE: I have been with C2 Portfolio since July 2007 and I moved to this position in August 2009.)IT Administrator August 2009 to CurrentPerform System Administrator duties including but not limited to;Edit programs written in Dot.Net;Edit Rules codes;Document processing for 80+ co-employers (Clients) with 3500+ employees related to Onboarding, Open Enrollment and Client specific requirements; Modifying front interface when needed; Handling all Portal Change Requests (new benefit forms, new overviews, handbooks, new links on client portals, etc); Making PDF forms completely fill able and add in required JavaScript if the form is currently is not made fillable electronically; Modifying client form sets on the New Hire Portal; Creating and/or modifying all Human Resources (HR) Portal Announcements for clients as well as internal announcements; Creating and/or modifying any new pages on the HR Portal and formats the data; Prepare documents for electronic-signature; Designed tracking report for Medical enrollment forms and provide continuous updates based on renewals and/or new plans to ensure that online enrollment can be completed by new hires efficiently; Organized and manage 3rd party contracts for Professional Development Center (SkillSoft). Assign and track licenses and process weekly reports of usage and license availability. Process, assign and maintain tracking reports for new license requests as well as renewals. Assist HR Managers, HR Specialists and Benefits Coordinator with all documentation required by new hires, open-enrollment and employee status changes. Produced sample employee file folders for training of new administrative staff and wrote SOPs for HR, Payroll, Recruiting and IT.Community Involvement Program Leader since 2009, I interface with Operation Homefront’s local chapter located in Sterling, VA (www.operationhomefront.net/dcmetro).Recieved my Computer Science Generalist CSC from LRCC 12/2022

Chantilly, Va

I'm currently wearing multiple hats! I still do some work from my former position in IT and I have picked up other job duties as required of me. I coordinate Facilities Requests and needs of the office space, back up Receptionist as well as processing payrolls again. This was my second round at Payroll.

Front Royal, Va

I was the Lead Administrator and Content Coordinator for a Facebook Group called Lovin the OBX. I monitored the member activity and provide recommendations and answer questions about the Outer Banks for our members. I resigned in August 2022 as I had returned to College and was not able to keep up with the demands of this group.I research information about the area including but not limited to the past, present or future for the group. I set up challenges and trivia to encourage members to be active within the group. This Group is not for profit nor is it a non-profit organization. It is simply for the enjoyment of the area and brings together people with the same interest and love for the Outer Banks area in NC.To find the group just type in Facebook - Lovin the OBX

Sterling, Va

Helped with managing Social Media Accounts. Volunteered at events for Service Members and their families. Scheduled and orgainized informational booths at festivals and community events in the Shennandoah Valley to educate the area of the services Operation Homefront provided. Pitched in and helped whenever and where ever needed.

(NOTE: I have been with C2 Portfolio since July 2007 and I moved to this position in July 2008.)Assist Recruiting Department with: Sourcing candidates for open position for our co-employee clients; Design & maintain multiple reports related to Recruiter’s success.Organized & manage 3rd party contracts for PDC (SkillSoft) and SuccessFactors ; Assign & track licenses; weekly reports of usage; license availability. As well as train new employees on programs.Completed a total of 53 SOPs for the Payroll Department. Continue to provide; training for all Payroll new hires; Payroll Specialist duties as needed when demand is high or the department is short handed. Working on SOP for all departments. Responsible for creating and/or revising a total of 45 Human Resource Department SOPs & IT SOPs.Community Involvement Program Leader who interfaces with Operation Homefront’s local chapter located in Sterling, VA (www.operationhomefront.net/dcmetro). Coordinate, organize, plan & monitor all company employee’s involvement for all actives associated with the event. Organized our first event that will be August 8th, 2009, which is “Back-To-School Supplies”. Coordinator & collected gift card/certificates from 20 local merchants & restaurants. Coordinate & organize celebration of monthly Employee’s; Birthday’s, Anniversary’s, promotions, luncheons and/or outstanding achievements.

Successfully involved in the preparation and processing of in-house weekly, bi-weekly, semi-monthly, and monthly payrolls for multiple clients with employee totals of 3 up to 100+. Process new hires records, terminations, garnishments, benefits and any changes for active employees into the HRPyramid Data System as well as Deltek. Audit and maintain accrual records in all payroll systems. Perform excellent customer service when communicating with clients and employees. Manage payroll questions and issues in a professional, accurate and timely manner for clients and their employees. Comprehend technical and legal terminology to communicate effectively with clients and their employees. Provided training for Payroll Specialist new hires.

Assist Administrative Assistant/Receptionist by filling in for faculty members whom call in sick or schedule time off during school hours as a substitute teacher for grades Pre-School through Twelfth. Organized and coordinated Family Fun Nights for the students and their families. Coordinated all the food and events and organized and monitored all the volunteers who assisted with the event.

Performed day-to-day operations within the HR department. Recruited & hired new employees for production departments as well as coordinated & managed all temporary employees with 3 placement agencies. Organized & assembled the new hire packets with all relating documents as well as performed new hire orientations including benefits coverage, safety orientation and company policies & procedures. Assisted employees & management with all concerns and issues related to but not limited to the work environment or employee benefits. Provided backup services for the HR Benefits Administrator with all employee needs including but not limited to all benefit requirements & COBRA processes. Accurately maintained & updated personnel data for over 400 employees. Generated a variety of reports used by department heads & production managers. Prepared, distributed, tracked & process all employee performance appraisal packets. Prepared & presented documentation for all unemployment claims. Assisted Safety Coordinator with documentation collection, data entry & acted as a contact between the employee, insurance agency & medical providers. Assisted accounting department by auditing invoices for medical providers and other vendors. Provided backup for Payroll administrator for Payroll Backend processes including but not limited to: Completion of payroll check & tax logs; Prepared & submitted State mandated new hire reports; Prepared & transmitted 401K payroll files to vendor; Preformed data entries of terminations & hiring of employees; performed exit interviews; Processed all payroll needs to update employee files within payroll systems; Filed electronically & via automated phone system Federal & local tax withholdings; Processed Garnishment and Child support checks.

Provided assistance and back up for three departments within the organization; Marketing, Licensing and Training. Coordinated, organized and monitored trade show set up and deliveries for the Marketing department. Researched organizations and companies that could help promote better company exposure in the IT field. Faxed and posted company news releases via the Internet. Planned, organized and coordinated with caterers for in-house company sponsored parties for employees and customers. Generated product license keys and maintained records with in Remedy program via Internet. Researched key requests to insure that the customer was provided the proper keys for products purchased. Organized and scheduled all training classes for employees and customers. Preformed researched then coordinated with catering services and vendors to provide meals for the trainer and students. Worked daily with vendors and caterers to insure orders were placed and delivered timely. Produced and organized all course material used by the trainer and students. Performed administrative duties for all the trainers. Maintained attendance records and testing materials. Generated certificates for completed courses for students. Performed front desk operations and coordinated greeting guests and customers; ordered office supplies; prepared and tracked packages shipped; assisted vendors.

Maintained accurately all personnel data records for over 1100 employees. Generated a variety of personnel reports used by several departments. Organized and assembled new hire packets with all related hiring information. Prepared and distributed annual employee performance appraisal packets; data entered results. Recorded salary information into systems and reported discrepancies to payroll. Processed all termed employee’s documents and notified all agencies that maintained benefits accounts (Health, Dental, Vision, 401K, Etc.) Audited FSA account balances and reported discrepancies to HuberOros. Audited and processed monthly insurance bills including CIGNA, UNUM, AIG and FORTIS. Developed, processed, audited and maintained in-house Fitness and Education Assistance reimbursement plans. Completed verification of employment requests for current and past employees. Met with Investigators in reference to employee personnel files for government background checks. Maintained calendar of events and issues that were associated with the activities and duties of the Human Resources department. Assisted with planning and coordinating company picnic.

Maintained accurately all personnel data and physical files for over 1000 employees. Organized and assembled new hire packets with all related hiring information. Generated a variety of reports based on needs of departments. Performed assistance to HR, Payroll and Accounting departments as needed. Assisted with the conversion of employee data files from DELTEK System 1 to CostPoint. Coordinated the set-up and tracking of employee Direct Deposits. Processed verification of educational credentials for all new hires. Prepared and tracked annual employee performance appraisal packets and processed the results. Recorded salary information and reported discrepancies to payroll.

Provided and continuously developed a strong working relationship with the clients and personnel. Provided administrative support for special projects and reports as needed. Strengthened my skills to adjust to rapid changes in circumstances and needs of the company and/or client. Managed and monitored all activities related to the major accounts in the daily operations of the Flexible Spending Accounts to insure proper handling of the payments to the client’s employees. Supervised the Call Center staff of 20 employees and administrative staff of 10 employees. Assigned and monitored duties to Call Center, Benefits Administrators and Administrative Assistants and supervised their progress. Maintained scheduling calendar of Call Center and authorized vacations and personal leave. Performed employee annual evaluations. Performed employee disciplinary reports and worked with employee to improve performance. Troubleshot any system and data problems as well as worked with IT personnel to correct the issues. Organized, planned and coordinated all company party events including but not limited to company picnics, Holiday party and Bridal/Groom/Baby showers.

Career Studies Certificates, Computer And Information Technology, 3.4 Gpa

Activities and Societies: Seeking Career Studies Certificates in Information Technology

Bs, Criminology

Activities and Societies: Theater Department ROTC (one year) Business Development employee - Worked in School Post Office, Switchboard.

Criminal Justice

Graudated, General

Activities and Societies: Swim Team & Theater.