Gary Roberts Email & Phone Number

Virginia, United States

Design and document dashboards, reports, and thresholds to alert business partners to monitor business status and fluctuations. Manage the entire process to include scheduling appointments, conducting initial meetings, writing proposals and value propositions.Initiate meetings with senior-level leadership, introducing C2 Essentials capabilities.Perform qualitative and quantitative analysis relating to operational functions, workflow, processes, and other business-related issues.Collaborate with management to develop and maintain performance metrics, measurements, methods, and targets using Oracle E-Business Suite Cloud Manager.Forecast a proposal cost worksheet based on the vision of the prospective client. Collect and analyze data while developing recommendations for alternatives based on the full spectrum of internal/external considerations.Conduct federal regulation market research calls via zoom with company partners to ensure the implementation of new and enhanced processes. Collaborate with management to establish objectives, standards, and strategies for delivering updates and changes to reporting and analytical procedures.Identify areas of improvement, determine solutions, and implement change to improve operations, standards, and results.Develop and report monthly salesforce forecasts to support the overall company profit objectives.Attend federal networking events to develop business relationships with c-level executives.

Dulles, Virginia, United States

Won National Top 10 Management Summit for 2019 and 2020Lead the marketing and Sales teams achieving a company growth of 163% in 4 years.Coordinate media campaigns using Facebook, LinkedIn, Twitter, Instagram, TikTok and Offer Up. Perform the marketing activities including forecast, new products launch, advertisement and promotions. Conduct monthly meetings with AT&T Leaders to strategically target growth metrics for Year over Year Growth activity. Create strategies using Sales Force to promote sales within specific demographic areas.Coach team members using Sales Force to promote new account development and strengthen skills. Ensure the security and integrity of system and product solutions including compliance with AT&T Information Security principles. Create coaching documents using Power BI that led to disciplinary actions, even up to termination. Present clear, organized and concise information to all audiences through a variety of media while enabling effective business decisions. Track talent brand KPI’s such as HBO and FIRSTNET by utilizing data analytics systems/tools like Google Analytics.

Arlington, Virginia, United States

Created and delegated all activities to colleagues when needed in the absence of the Manager on Duty. Created monthly business boards of each retail sales consultant's current target metrics. Conducted daily huddles for promotion, goals, trends and other relevant information.Initiated sales and customer satisfaction using the 5 Key behaviors. Ensured 100% completion of all trainings monthly and annually per AT&T compliance standards.Maintained 100% daily goals and Year-Over-Year growth.

Washington Dc-Baltimore Area

Dispatched Preliminary Manifest documents to all flight deck prior to onboarding. Provided announcements for flight arrivals, departures and delays. Performed security checks on the Aircrafts prior to international departures.Controlled and aligned Jet-Bridge for flight arrivals.

Raleigh-Durham-Chapel Hill Area

Assisted passengers with special accommodations. Prepared aircraft cabin seats for departure and arrival for passengers.Coordinated customer boarding and deplaning.

Durham, North Carolina, United States

Strategically positioned each call by asking customers open ended questions to determine their needs and acknowledged their concerns. Maintained goals to a lower Average Call Handle Time (AHA), to less than 13 minutes while providing exceptional customer service and support to all customers.Mastered required attributes in areas of building positive rapport by utilizing a personalized communication style.

Cary, North Carolina, United States

Worked closely with Data Engineers to ensure data quality and availability for analytical modeling. Provided quality assurance of imported data.Helped develop and generated reports and analytics. Identified data using Oracle, MS SQL in production environment. Programmed languages using UNIX shell scripting and Python.Explored suitable options and designs for specific analytical solutions.Extracted, loaded, and transformed (ELT) based on defined requirements. Identified gaps and implemented solutions for data security, quality and automation of process.

Greensboro--Winston-Salem--High Point Area

Handled all levels of product troubleshooting and supported home networking via router and firewall configurationIdentified, tracked and communicated service-related issues.Guided twenty employees to ensure a high level of customer service.Logged all calls, scheduled necessary appointments, and documented the outcome.Responded to internal and external customer requests via E-mail. Trained new hires in following company policy and procedures.

Greensboro, North Carolina, United States

Provided a high level of professional customer service.Cold called customers for collection of past due accounts.Projected yearly annual cost and savings for business class and residential customers.Handled cash drawer for collecting cash, money order and credit card payments. Created sales techniques to meet and maintain above 3.0 Units Sold Yield.Keyed and briefed customers on account information quickly and accurately.Researched billing questions and provided customer receipts. Sold Video, High Speed Data, ancillary services, and features to customers.