Wendy Seifert Email & Phone Number

Bellevue, Washington, United States

United States

Provide IT consulting services enterprise level businesses, including: implementation, training, business process improvement and business analysis. Currently working on enhancements with AST / Equity on Transfer Agent/Services

Kansas City, Missouri Area

Provide systems analyst support for projects implementing or enhancing API functionality for business operations, backend processes, HRBlock call center (IVR) and client facing applications.Participate in all phases of Agile SDLC: gather requirements, write user stories, create end-to-end test scripts, training and support guides. Design, build, test APIs and provide 1st level technical support during tax season.

Global

Consult, implement and support all end-to-end Software Asset Management (SAM) activities related to "SmartTrack", the Aspera SAM solution application.

Currently working on multiple projects with Koch Industries, since August 2011.

Wichita, Kansas Area

Successfully delivered project to convert the US legacy mainframe railway demurrage system to a .NET application and bring the US and Mexico demurrage systems to a common technology platform with common business processing rules.

Coordinated system analysis and testing with the client and offshore development and test teams, to implement an enhanced online nurse training and assessment application. The project entailed merging current functionality with a newly acquired company, adding Course level functionality, assessment traceability and incorporating a new look for their web-based training portal.

Managed multiple projects over a 3yr timespan, identified as business critical “Big Rock” project work that had Executive visibility- delivered on time, exceeding client expectations. - Delivered a new, nationally launched Retail Tax Office support tool to 13,000 tax offices, which provided tremendous benefit to HR Block clients and field facing associates. - Designed, documented and provided input for multiple product offerings to all system deliverables throughout the development life cycle. - Prepared support organization for major product launches. - Provided recommendations and guidance for process improvement efforts.

Design, analyze, test and provide input to all system deliverables throughout the life cycle of an enterprise Vulnerability Management application. Design training and marketing material, trainer.

As part of core implementation team, obtained Level 2 CMMI certification in record time.- Developed Capability Maturity Model (CMMI) Level 2 activities and processes. - Offered guidance to top management and implementation leaders in process development and deployment.- Assisted in CMMI training for all employees, ensuring Level 2 activities were recognized and adhered to throughout the company.

Designed, developed and maintained online, web-based manual for the call center and training department for new products and enhancements to the airline reservation system, supporting both travel agencies and three major airlines.