Tech-savvy and analytical professional with extensive experience in technical support and data management. Track record of success in managing technical teams, setting automation process, analyzing complex data, and creating ad-hoc reporting. Recognized for streamlining operational processes, enhancing productivity, identifying areas of improvement, and achieving high level customer satisfaction. Skilled at conducting regular performance evaluations, performing data reliability tests, identifying / interpreting patterns in datasets, and alleviating team workload. Proven ability to build, train, and lead teams to improve overall performance while adhering to the stated organizational standards. Specialties: Computer hardware, Microsoft Access, Microsoft Excel, Microsoft Powerpoint, Microsoft Publisher, Microsoft Windows, Microsoft Word, Programming, Reports, Troubleshooting, Visio, Lucidcharts, Visual Basic, Tableau, SQL server, Mysql, Oracle, Querying, SQLdeveloper, Alteryx, Data Mining, Atlassian suite, Snowflake, Enablement reporting, Showpad, Mindtickle, Anaplan.