• To ensure the smooth running of the leisure and sales desk in order to provide the best and most efficient service to our customers.• Show rounds to any potential new member• Record and react to any complaints• Regular customer contact to ensure our best service, be it face toFace meetings or through telephone calls

Responsible for organising special trips and holidays for customersWho wanted a more personalised vacation then the normal destinationsOr activities on offer in travel agencies.:• To research and package together holidays to remote places• To work closely with the customer in order to completelyUnderstand their request• Create happy and longstanding relationships with overseasproviders• Give regular presentations to travel shop managers on anyNew products that I had packaged together.• Organise regular travel shows for the general public and makeSure the marketing was done to ensure their success I also produced a monthly electronic travel magazine to all our members outlining all special offers. I was also in charge of recruiting new members into this club

I was responsible for selling and promoting the services on offer atWolverhampton Racecourse in order to grow the business.• To promote the conference and banqueting facilities• To promote the Holiday Inn Hotel• Show rounds to potential and existing customers • Sales calls to customers through telephone communication andVisiting clients in their place of work• Sales negotiations for Holiday Inn • To bring in new clients• Forecasting for Holiday Inn• Take conference and banqueting enquiries• Chase provisional bookings

This was a brand new hotel opening and I had the exciting job of setting up the reservations department from scratch and implementing all the checks and procedures . I also trained the other reservation and reception staff.