Eric Walker Email & Phone Number

Cary, Nc, Us

Mooresville, North Carolina, United States

Tampa, Florida, United States

- Monitor network traffic, conduct forensic analysis, and identify security incidents, resulting in a 30% decrease in response time to security threats. - Created and delivered engaging presentations on the importance of cyber resilience, increasing awareness among employees and stakeholders. - Collaborated with government agencies on the remediation of security breaches, ensuring compliance with regulatory standards and mitigating potential risks. - Implemented proactive security measures, resulting in a 15% reduction in false positive incidents within six months.

Raleigh-Durham-Chapel Hill Area

• Oversaw 3 of the top-performing stores in the company, consistently achieving high metrics in customer satisfaction scores (NPS), shrink, margin, sales, and digital sales• Successfully established and trained associates on pandemic protocols in a fast-paced retail environment• Coordinated with corporate leadership and cross-functional teams to execute marketing and merchandising strategies resulting in increased sales and customer engagement• Analyzed financial reports and made data-driven decisions to improve store performance and increase profitability• Conducted performance evaluations and provided coaching and feedback to direct reports, resulting in improved team morale and increased productivity

Raleigh-Durham, North Carolina Area

• Managed large, industry-leading retail store• Oversaw cash office, management and training of employees, scheduling, and handling customer relations• Analyzed financial reports to make data-driven decisions to improve store performance and increase profitability• Coordinated with corporate leadership and cross-functional teams to execute marketing and merchandising strategies that resulted in increased sales and customer engagement• Conducted performance evaluations and provided coaching and feedback to direct reports, resulting in improved team morale and increased productivity

Cary, North Carolina

• Developed and maintained relationships with clients to understand their needs and preferences, resulting in successful sales and rentals of residential and commercial properties.• Conducted market research and analyzed property listings to provide clients with accurate and up-to-date information on property values, market trends, and legal requirements.• Created and executed effective marketing plans for properties, including online and offline advertising, property staging, and open houses, resulting in increased property visibility and expedited sales.• Negotiated and prepared contracts and lease agreements, ensuring legal compliance and protecting clients' interests.• Collaborated with lenders, attorneys, and inspectors to facilitate smooth real estate transactions and resolve any issues that arose.• Utilized strong interpersonal and communication skills to build and maintain relationships with clients, colleagues, and industry professionals.• Stayed up-to-date with industry developments and changes in laws and regulations to ensure compliance and provide clients with accurate and reliable information.• Demonstrated a strong work ethic, attention to detail, and a results-oriented approach, resulting in satisfied clients and repeat business.

Greensboro/Winston-Salem, North Carolina Area

As a lead man and order selector at Harris Teeter Distribution, I was responsible for overseeing a large workforce and ensuring the day-to-day operations of the distribution center ran smoothly. Some of my key achievements in this role include:• Streamlined order processing: I processed orders from picking to shipping, ensuring that products were delivered to customers on time and in top condition. I optimized the order selection process, increasing productivity and reducing order processing time by 10%.• Improved inventory accuracy: I conducted regular inventory counts and reconciliations, identifying and correcting discrepancies and improving inventory accuracy by 15%.• Mentored and trained team members: I provided training and mentoring to new hires and lower-level employees, helping them to develop their skills and grow within the company. I also fostered a positive team environment, increasing employee morale and productivity.• Maintained a safe work environment: I adhered to all safety protocols and procedures, ensuring the safety of myself and my team members. I received several awards for maintaining a safe work environment, including the "Safety Star" award in 2014.My experience at Harris Teeter Distribution taught me the importance of effective communication, team leadership, and attention to detail. I developed skills in inventory management, logistics, and communication, which have proven valuable in my subsequent roles in retail management and cyber security.

Eden, North Carolina

• Managed and oversaw daily operations of two retail locations, including sales, customer service, inventory management, and staff scheduling• Consistently achieved high sales goals and exceeded customer satisfaction targets through effective merchandising, marketing, and staff training• Conducted regular inventory audits and implemented inventory control measures that improved accuracy and reduced shrinkage• Developed and maintained positive relationships with customers, vendors, and stakeholders in the local community• Provided leadership, coaching, and guidance to a team of 15-20 employees, resulting in increased productivity and improved morale• Maintained up-to-date knowledge of industry trends, regulations, and best practices to ensure compliance with state and federal guidelines• Coordinated with corporate leadership to develop and implement marketing campaigns, promotions, and events that increased customer engagement and loyalty• Managed the recruitment, hiring, and training of new employees, ensuring they were equipped with the necessary skills and knowledge to excel in their roles• Oversaw the implementation of new point-of-sale (POS) and inventory management systems, providing training and support to staff and ensuring a smooth transition• Utilized data analysis and reporting tools to track sales performance, identify areas for improvement, and make data-driven decisions to improve store operations and profitability• Maintained a safe and secure work environment, ensuring compliance with company policies and procedures, and local, state, and federal regulations

Reidsville, North Carolina

• Coordinated installation of equipment for customer homes, from start to finish, ensuring standards of company were upheld• Collaborated with contractors in a team-based environment to meet any needs for materials or services provided by the company• Boosted sales by building strong relationships with clients and providing excellent customer service• Developed marketing strategies to promote the installation of equipment in customer homes, resulting in a significant increase in revenue• Trained new team members in customer service, sales, and installation procedures

Cybersecurity Certificate, Computer And Information Systems Security/Information Assurance

Psychology