Responsible for managing all aspects of the site services including maintenance on building, equipment, roadway, vehicle fleets. I ensure high levels of clients satisfaction and excellent financial performance through the management and development of the site team and great operational standards.I manage the contract within the sector's strategy, contract specifications and statutory regulations as well as ensure overall efficient and effective management of the contract to provide a great customer experience on all levels.

Oversee the management of daily and end-to-end operations for the solution or site while ensuring that the facility complies with all requirements aligned with statutory Health, Safety, and Environmental policies. Train and develop top-performing diverse teams and ensure that employees adhere to Empact Group as well as client processes and procedures. Effectively manage the catering service facility to surpass client as well as customer expectations and continually engage with clients through effective open client communication and regular meetings. Evaluate the organisation’s facility to identify potential risks and implement risk mitigation plans and efficiently conduct individual Quarterly Business Reviews as well as National Business Reviews with relevant stakeholders. Monitor the management of service level agreements to identify improvement areas and implement optimised service offering plans while administering the entire stock management and control function. Manage the financial as well as monthly reporting function and oversee employee cost control concerning staff budgets, overtime control, including payroll administration and forecasting.Achievements:• Contributed to the opening and migration of the New Discovery Health (2018).• Opened two new contracts in Port Elizabeth, Weir & Goodyear, the largest contracts in Port Elizabeth.

Conducted monthly reviews of financial results to identify discrepancies and lead the implementation of corrective measures. Directed the development and execution of site work plans for contracts and frequently reviewed contract information to ensure operations are running cost-effectively, comply with SLAs and are integrated with company policy. Compiled various detailed reports relating to client visits, customer satisfaction indexes, as well as site inspections, and evaluated contract operations to identify potential risks and proactively execute risk mitigation plans. Managed the training of key company stakeholders, regularly appraised staff, and ensured the correct implementation of the disciplinary and grievance procedure. Performed appeal hearings after dismissals and effectively represented the organisation at the CCMA to facilitate the resolution of matters referred by staff.

Championed the provision of world-class catering services and actively participated in the redesigning of food flavours utilising cutting-edge technology and modernised cooking techniques. Oversaw the reconciliation of financial accounts including payment remittance for all sites and used the Ariba accounting software, the WorkSmart accounting firmware including SAP to manage Nedbank invoicing debtors and creditors. Developed and implemented preventative policies and procedures for all health and safety requirements while training and developing a diverse and high performing team of 67 employees. Conducted profit protection and oversaw the balancing of key accounts to ensure that debts between the organisation and its clients are reconciled within 15 working days.Achievements:• Arranged, facilitated and executed unit closure for Nedbank Foreshore (CBD) and executed Nedbank Foreshore merging with Nedbank Clocktower (V&A Waterfront).• Mobilised the opening of new Vodacom Contracts in Cape Town.• Directed the opening of the new Netcare Christiaan Barnard Hospital, the Flagship of Netcare Group South Africa, and the most technologically advanced 700-bed hospital in South Africa.

Evaluated activities to ensure the provision of quality food and services that meet customer requirements and exceeds their expectations to maintain customer satisfaction. Guaranteed that all hygiene standards are aligned with the organisation’s internal policies and statutory requirements while directing the enforcement of Risk Operation Manual policies and procedures. Ensured compliance with all health and safety standards within the workplace and championed the delivery of all contractual terms that are in line with established service level agreements. Warranted that sundry expenditure complies with the budget and managed the reconciliation of accounts between Netcare and Compass Group. Actively participated in wage increase negotiations and successfully negotiated prices with suppliers to ensure consistent cost of sales and greater profitability in return on investment.

Oversaw the management of the entire financial reporting function and analysed POS as well as WorkSmart reports to identify financial performance improvement and develop optimised solutions that cater to financial needs. Directed the monitoring and maintenance of contractually agreed upon food quality and effectively ensured that customer hospitality is delivered according to their expectations. Managed the entire cash management function inclusive of balancing unit cash holding and administered the banking process by conducting physical banking of cash takings and capturing all banking into the WorkSmart and admin system.Achievements:• Appointed to train all Regional Catering Managers on Netcare Intranet as well as Netcare Accounting and month-end procedures.• Appointed as the Map Auditor for all hospitals in the Western Cape ensuring that all map audits are completed in compliance and that action plans to proceed have been initiated.• Revived unit (UCT NETCARE) from R101 000 loss.• Improved unit (UCT NETCARE) HSE site rank from C to site rank A. (Only Netcare Hospital to receive a site rank A HSE audit result in the Western Cape 2015).

Led the management of the organisation’s daily marketing activities and directed the execution of robust marketing strategies. Coordinated marketing campaigns with sales activities while monitoring and reporting on the effectiveness of marketing communications. Oversaw the management of the organisation’s daily operation and collaborated with key company stakeholders to evaluate and improve policies as well as processes.

Conducted research to identify new marketing opportunities and actively participated in the planning and implementing new sales plans. Analysed market trends to identify new and emerging trends and formulated optimised marketing and sales strategies to effectively penetrate new markets.