Werner Du Plessis Email & Phone Number

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

• Leading the digital experience of 6 million clients engaging Capitec annually via the Client Engagement Centre Product, involving 1,000 users (agents) and 1.3 million transactions monthly• Overseeing the product strategic direction, product development and delivery, and operational support• Successfully managing a departmental budget of R50million+• Successfully leading a team of 45 skilled professionals, including Product Managers, Business Engineers, Development Teams, and Data Teams as well as international contractors• Successfully implemented digital transformation initiatives, including Salesforce Financial Services Cloud CRM, automated quality management through speech and text analytics, conversational banking (chat and social media support), Contact Center as a Service (CCaaS), and AWS cloud migration of all services and data

Stellenbosch, Western Cape, South Africa

• Spearheaded the end-to-end design, development, and implementation of a virtual lending solution that drove significant business growth (+40% annual growth over 5 years, R300million+ in monthly sales on the solution)• Led cross-functional teams and senior stakeholders, ensuring the delivery of business goals.• Optimized the credit application process through data models, simulation, and automation, resulting in improved client service and branch efficiency.• Leading to the successful deployment of a real-time Credit Estimate Service (API) across multiple channels (App, website, branches, telephone), driving capacity savings and sales growth• Selected as part of focus team to help redefine the cash strategy for the bank

Stellenbosch

• Optimized the credit application process through data models, simulation, and automation, resulting in improved client service and branch efficiency.• Leading to the successful deployment of a real-time Credit Estimate Service (API) across multiple channels (App, website, branches, telephone), driving capacity savings and sales growth• Selected as part of focus team to help redefine the cash strategy for the bank

Durban Area, South Africa

• Reporting directly into the CEO, launched and grew a profitable Project Services business unit• Successfully upgraded core ERP systems for 50 businesses and 900+ users

Durban Area, South Africa

• Successful build and delivery of various simulation models for high value clients, such as Transnet and Ports Authority• Project managed the successful delivery of the main strategic project to complete simulation studies for all 13 ports in South Africa over a period of 22 months

Brimscombe, United Kingdom

• Appointed in UK consultant role due to expert knowledge in ERP systems and business processes• Managed a successful ERP system upgrade across UK and Europe• Realised significant throughput growth by implementing EDI orders with one of the largest UK book retailers (WH Smith)

Cape Town Area, South Africa

Werner was headhunted for this role, which was more suitable to his career prospects.He was responsible for optimizing the processes in the ERP system and set up optimal warehousing and distribution solutions.He played a key role in the ERP systems upgrade and implementing RF scanning technology.

Cape Town Area, South Africa

Werner landed this position after his successful final year project for Pragma (Overall Equipment Effectiveness).In his short 3 months period he made a significant impact and was invited to present his case study at the annual Pragma conference for ‘Client of the year’

Professional Certificate, Digital Product Management

Leadership Programme For Managers, Organizational Leadership, Certificate

Excellence In Leadership & Management, Organizational Leadership, Certificate

Agile, Project Management, Certificate

Programme Management, Project Management, Certificate

B.Eng(Industrial:Electronic), Industrial Engineering

Activities and Societies: Member of SAIIE

Matric

Business Process Modelling Using Idef0, Certificate