Werner Du Plessis

Werner Du Plessis Email and Phone Number

Leading the digital client experience transformation @ Capitec Bank
stellenbosch, western cape, south africa
Werner Du Plessis's Location
City of Cape Town, Western Cape, South Africa, South Africa
Werner Du Plessis's Contact Details

Werner Du Plessis work email

Werner Du Plessis personal email

n/a
About Werner Du Plessis

Werner is a dedicated and results-oriented leader with a proven track record of over 20 years in business engineering, digital product management, and successful digital transformation initiatives. Highly skilled in leading multi-channel chatbots, large language models, and automation projects, with a strong background in call center operations. Committed to data-driven decision-making, fostering collaboration, and shaping a more efficient and customer-centric digital landscapeHis proven track record over the past 20 years spans across 6 different industries, which underpins his strength in diversity and successfully leading teams to achieve success.

Werner Du Plessis's Current Company Details
Capitec Bank

Capitec Bank

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Leading the digital client experience transformation
stellenbosch, western cape, south africa
Website:
capitecbank.co.za
Employees:
10424
Werner Du Plessis Work Experience Details
  • Capitec Bank
    Head Of Product: Client Engagement Centre
    Capitec Bank Nov 2021 - Present
    Cape Town, Western Cape, South Africa
    • Leading the digital experience of 6 million clients engaging Capitec annually via the Client Engagement Centre Product, involving 1,000 users (agents) and 1.3 million transactions monthly• Overseeing the product strategic direction, product development and delivery, and operational support• Successfully managing a departmental budget of R50million+• Successfully leading a team of 45 skilled professionals, including Product Managers, Business Engineers, Development Teams, and Data Teams as well as international contractors• Successfully implemented digital transformation initiatives, including Salesforce Financial Services Cloud CRM, automated quality management through speech and text analytics, conversational banking (chat and social media support), Contact Center as a Service (CCaaS), and AWS cloud migration of all services and data
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  • Capitec Bank
    Team Leader: Business Improvement
    Capitec Bank Feb 2021 - Nov 2021
    Stellenbosch, Western Cape, South Africa
    • Spearheaded the end-to-end design, development, and implementation of a virtual lending solution that drove significant business growth (+40% annual growth over 5 years, R300million+ in monthly sales on the solution)• Led cross-functional teams and senior stakeholders, ensuring the delivery of business goals.• Optimized the credit application process through data models, simulation, and automation, resulting in improved client service and branch efficiency.• Leading to the successful deployment of a real-time Credit Estimate Service (API) across multiple channels (App, website, branches, telephone), driving capacity savings and sales growth• Selected as part of focus team to help redefine the cash strategy for the bank
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  • Capitec Bank
    Business Engineer
    Capitec Bank Aug 2013 - Jan 2021
    Stellenbosch
    • Optimized the credit application process through data models, simulation, and automation, resulting in improved client service and branch efficiency.• Leading to the successful deployment of a real-time Credit Estimate Service (API) across multiple channels (App, website, branches, telephone), driving capacity savings and sales growth• Selected as part of focus team to help redefine the cash strategy for the bank
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  • It Dynamics (Pty) Ltd
    Project Services Manager
    It Dynamics (Pty) Ltd Aug 2009 - Jul 2013
    Durban Area, South Africa
    • Reporting directly into the CEO, launched and grew a profitable Project Services business unit• Successfully upgraded core ERP systems for 50 businesses and 900+ users
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  • Ite Consulting
    Simulation Engineer
    Ite Consulting Jan 2007 - Jul 2009
    Durban Area, South Africa
    • Successful build and delivery of various simulation models for high value clients, such as Transnet and Ports Authority• Project managed the successful delivery of the main strategic project to complete simulation studies for all 13 ports in South Africa over a period of 22 months
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  • Tempus Publishing Limited
    Business Engineer
    Tempus Publishing Limited Feb 2006 - Nov 2006
    Brimscombe, United Kingdom
    • Appointed in UK consultant role due to expert knowledge in ERP systems and business processes• Managed a successful ERP system upgrade across UK and Europe• Realised significant throughput growth by implementing EDI orders with one of the largest UK book retailers (WH Smith)
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  • On The Dot
    Process Optimisation Specialist
    On The Dot Apr 2004 - Jan 2006
    Cape Town Area, South Africa
    Werner was headhunted for this role, which was more suitable to his career prospects.He was responsible for optimizing the processes in the ERP system and set up optimal warehousing and distribution solutions.He played a key role in the ERP systems upgrade and implementing RF scanning technology.
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  • Pragma
    Business Engineer
    Pragma Jan 2004 - Mar 2004
    Cape Town Area, South Africa
    Werner landed this position after his successful final year project for Pragma (Overall Equipment Effectiveness).In his short 3 months period he made a significant impact and was invited to present his case study at the annual Pragma conference for ‘Client of the year’
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Werner Du Plessis Skills

Business Process Business Analysis Project Management Erp Business Process Improvement Data Analysis Databases Management Software Documentation Change Management Strategic Planning Project Planning Operations Management Microsoft Office Manufacturing Ms Project Database Design Microsoft Project Training Leadership Microsoft Excel Erp Systems Simulation Software Vba And Object Oriented Programming Basic Web Design

Werner Du Plessis Education Details

Frequently Asked Questions about Werner Du Plessis

What company does Werner Du Plessis work for?

Werner Du Plessis works for Capitec Bank

What is Werner Du Plessis's role at the current company?

Werner Du Plessis's current role is Leading the digital client experience transformation.

What is Werner Du Plessis's email address?

Werner Du Plessis's email address is wp****@****ail.com

What schools did Werner Du Plessis attend?

Werner Du Plessis attended Boston College, Gordon Institute Of Business Science, Indaba Elearning, Pm.ideas, Pm.ideas, Stellenbosch University/universiteit Stellenbosch, Colesberg High School, Capitec.

What are some of Werner Du Plessis's interests?

Werner Du Plessis has interest in Sport (Mountain Biking), Jesus, Camping, Music, Piano, People.

What skills is Werner Du Plessis known for?

Werner Du Plessis has skills like Business Process, Business Analysis, Project Management, Erp, Business Process Improvement, Data Analysis, Databases, Management, Software Documentation, Change Management, Strategic Planning, Project Planning.

Who are Werner Du Plessis's colleagues?

Werner Du Plessis's colleagues are Phuti Isaac, Zandile Hene, Phillip Mampuru, Joseph Lephoto, Dimakatso Motsima, Jorrie Kruger, Kayaletu Jozana.

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