In my role as a Software Engineer II at MRI SOFTWARE since May 2022, I am well-versed in key technologies such as Visual Studio, Visual Studio Code, Microsoft Azure (App Services, API Management, Key Vault, Azure SQL), .NET, SQL, ASP.NET MVC, Umbraco, GitHub, and Azure DevOps. Daily, I engage in the development of new features and the resolution of bugs. Our reliance on GitHub as the primary source control system enables smooth integration of new work into our codebase and facilitates effective code reviews. Additionally, my sprint tracking is facilitated by JIRA.Within this capacity, I liaise with Product Owners (PO) and Project Managers (PM) to define technical requirements and offer regular project updates. I lead the planning and documentation of Epics and User stories, overseeing the end-to-end software development process from front-end to back-end. Collaborating closely with multifunctional Developers, I orchestrate the installation of version upgrades and the creation of changelogs. Ensuring software excellence, I perform meticulous end user testing and assume responsibility for comprehensive code reviews. Directly managing and resolving support tickets, I contribute to the seamless execution of projects.Moreover, I've been instrumental in nurturing the professional growth of junior software developers, elevating their capabilities for improved efficiency. Through the facilitation of morning stand-ups and weekly sprints, I cultivate a collaborative atmosphere that maintains team alignment and focus. My dedication to maintaining positive relationships with Product Owners (PO) and Project Managers (PM) is reflected in my prompt issue resolution and consistent communication. Additionally, I have authored the company's Git procedures, encompassing guidelines for hot fixes, bug fixes, and deployment merges and builds.

During my tenure at Lemonkode Pty Ltd in Somerset West, ZA from June 2019 to May 2022, I served as a Software Developer. My responsibilities encompassed client interaction to define technical requirements and provide project updates. I took the lead in planning and documenting Epics and User stories, while also directing the end-to-end development of client software spanning from front-end to back-end. Collaborating with a diverse team of Developers, I contributed to version upgrades, changelog creation, and performed meticulous end user testing. Overseeing code reviews and support ticket resolution was also within my purview.My role extended beyond development to mentoring junior software developers, enhancing their proficiency for optimal efficiency. Additionally, I facilitated Morning stand-ups and weekly sprints, fostering an environment of collaboration and alignment. Nurturing positive and professional client relationships was a priority, and I ensured prompt resolution of any concerns that arose. I also played a pivotal role in drafting the company's Git procedures, encompassing guidelines for hot fixes, bug fixes, and deployment merges and builds.

From September 2018 to June 2019, I held the position of Senior Technician at DXS SA in Somerset West, Western Cape, ZA. During this time, I spearheaded in-house IT support procedures through seamless collaboration with a cross-functional team. My role involved guiding the troubleshooting of applications to rectify errors and anomalies, as well as orchestrating server management and maintenance for demo users. I was responsible for conducting weekly backups of MySQL databases and efficiently recovering corrupted databases. Serving as the second-line support point, I addressed unresolved first-line complaints.My experience at DXS SA not only sharpened my technical skills but also sparked my keen interest in software development. I took the initiative to establish a comprehensive knowledge base for prevalent issues related to DXS software, supporting the first-line support team in effectively resolving customer inquiries.

At Install It Pty Ltd in Cape Town, Western Cape, ZA, I held the role of Project Manager from May 2013 to August 2018. In this capacity, I steered the creation of both high-level and detailed project plans and budgets for data center projects and components. I introduced best practices into project and operational management, ensuring optimal performance. Collaborating with cross-functional teams, I managed the allocation, execution, and oversight of tasks and resources. Effective communication channels were upheld with team members, clients, and stakeholders, fostering transparency.Furthermore, I maintained a project SharePoint website for comprehensive project documentation and information. My role entailed liaising with vital internal and external stakeholders and resources. Through effective training and development programs, I orchestrated the upskilling of employees. Notably, I secured significant government contracts through successful tendering and acquisition processes. I accomplished the delivery of large-scale projects for financial businesses and universities, achieving remarkable outcomes. Additionally, I provided consultancy and guidance on optimal ISO standards and practices.

I was responsible for the installation of software and hardware systems, including new equipment, anti-virus programs, CRM software, and a range of digital tools. Overseeing the configuration and management of computer networks, I developed and circulated memos outlining the best IT practices. Troubleshooting software to address malware and virus issues was also part of my role. I took the lead in managing server maintenance and administration processes, collaborating seamlessly with multifunctional team members across IT operations. Communication with clients to understand their needs and resolve technical challenges was a crucial aspect of my responsibilities. Additionally, I conducted research and analysis of technical trends and standards.Within the fast-paced environment, I demonstrated adaptability by swiftly responding to changing circumstances, effectively utilizing the latest technologies and software solutions. I addressed networking issues with promptness, ensuring minimal downtime and maintaining efficient operations.

During my time from December 2007 to January 2011 at Mitchels & Butlers in Birmingham, UK, I held the influential role of Team Leader. In this capacity, I orchestrated the development of comprehensive training and mentoring initiatives for a diverse team, fostering their growth and professional advancement. Notably, I successfully set strategic goals and delineated project vision, overseeing seamless operations and adeptly resolving conflicts within the team. My leadership ensured that team members were well-versed in customer requirements, specifications, design objectives, development methodologies, and quality benchmarks.My role extended to encompass logistic management and resource allocation, further enhancing operational efficiency. I forged positive relationships with key stakeholders, contributing to a harmonious and collaborative work environment. I'm especially proud of receiving the prestigious "Best Kept Beer" award from Timothy Taylor's, which recognized my unwavering dedication and commitment.Through astute strategic planning and hands-on implementation, I enhanced wastage management and maximized funds recovery. A testament to my problem-solving acumen, I introduced a check roster and installed capture traps for wastage, thereby significantly reducing additional cleaning expenses for the company's cellar.