Client Relationship Manager
CurrentAs a Customer Relationship Manager my duties included the following:* Develop a trusted advisor relationship with customers, including their key business executives and customer stakeholders* Assist with customer queries for example technical queries/issues, campaign implementations, email best practice and integrations to name but a few* Identify client's marketing/communication challenges, areas of opportunity for growth and provide strategic recommendations to assist in accomplishing client marketing/communication goals.* Ensure the timely onboarding and implementation of the Everlytic platform according to customer needs and objectives* Ensure ongoing successful utilization of the Everlytic platform by monitoring and analysing client campaigns and reverting with feedback and recommendations* Stay up to date on Everlytic’s constantly developing features and larger marketing automation industry events and trends* Enhance department and organization’s reputation by accepting ownership for accomplishing new and unique customer requests (produce innovative solutions!)* Meet (and exceed!) company-established performance metrics monthly* Grow existing client revenue by excellent customer service and scoping out extra business within existing client base* Do client trainings for big and small groups showcasing and empowering clients to use Everlytic's powerful feature set