ROCK YOUR CLIENT SUCCESSIt can be a monumental challenge to stay focused on long-term clients as though they are brand new. An overwhelming workload, coupled with the pressure to pursue new clients, can make it tough to fully engage and care for existing clients. However, it costs 6-8 times more to get a new client than to sell something additional to a current client. Clearly, client loyalty needs to be a higher priority because it is the compounding interest of business growth. Loyal clients buy more from you, recommend you to others and advocate for you in the marketplace. I have a world of expertise in the global professional services space, with decades of experience as a Client Relations Executive for EY, a Business Developer and Marketing Director for Arthur Andersen (now Andersen Tax) and Andersen Consulting (now Accenture). MY CAREER ROCKEDThroughout my rewarding career inside global professional services firms, I collaborated with partners and engagement teams in the areas of marketing, business development and client experience. We reaped significant growth within the firm's priority accounts. Bottom-line results came in the form of increased sales, improved margins, higher net-promoter scores, greater client loyalty and marketplace advocacy.BUT THEN…Severe health complications sidelined me for 3 years. I had to learn one of the toughest lessons of my life: when you are what you do – when you don’t…you aren’t. Long-term disability ushered in an agonizing identity crisis. While at rock bottom, I went deeper into all of my important relationships and gained an even fuller understanding of their value. AFTER THAT I LAUNCHED ROCKbiz After 3 years, the doctors released me back to work. Eventually, I launched a brand that’s all about cultivating loyal client relationships to create rock solid growth. My aim is to help you achieve client experience excellence within all your priority accounts so you can enjoy all the bottom-line benefits of loyalty economics. I welcome the opportunity to guide and equip you and your team with customized skills, strategies, and solutions so you can grow your client relationships and your business. P.S. You ROCKSpecialties: * Strategic Planning * Account Management, Retention & Expansion * Communication Coaching * Client Crisis Intervention * Client Experience (CX) Development * Improving Net Promoter Scores * Client Loyalty *