Weronika Rapala Email & Phone Number

Wrocław, PL

Wrocław, Woj. Dolnośląskie, Polska

• Manage multiple accounts; develop positive working relationships with all customer touch points;
• Drive client retention (renewal rate), renewals, upsells and client satisfaction;
• Manage customer relationships by reviewing customer account data to ensure accounts are renewed correctly and determine possible recommendations for other products and service;
• Provide timely pipeline and forecast updates to Partner Channel;
• Serve as partner advocate in assisting customer with any requested need and/or refer them to the appropriate area for resolution;
• Provide timely updates to the Renewals Manager and other account stakeholders;

Wrocław, woj. Dolnośląskie, Polska

• B2B Sales
• Finding new clients in business environment
• Discovering new destinations and preparing touristic itineraries
• Travelling and coordinating the itinerary on the spot
• Fam trips / hotel visitations
• Detecting the needs of the clients and searching for an ideal holiday offer to fulfill all the clients needs

Wrocław I Okolice

Rejon Barcelona, Hiszpania

• Secure existing business for another term
• Provide customers with ROI analysis of the different products to strengthen arguments
• Handle campaigns efficiently
• Contact former customers in order to win declined business back
• Assist with preparation of weekly/monthly and quarterly reporting. Updating of internal sales tools to ensure accurate information is sent to our customers
• Prepare legal documents and ensure that a clear message is delivered in a timely manner

Rejon Barcelona, Hiszpania

• Configure the tool by following the Implementation
• Train the client on the assigned Product Functionalities
• Act as a consultant to the customer, advising on best possible configuration
• Solve customer issues efficiently and with high quality standards
• Continuously educate customers to use tools in the most profitable way
• Assist training department in development of training documentation for the Customer Care department and assist where appropriate in internal training

Rejon Barcelona, Hiszpania

• Designing travel itineraries for foreign clients
• Getting new clients for the firm
• Contact former customers in order to win declined business back
• Assisting with preparation of transportation for the MICE sector in Barcelona
• Always delivering impeccable customer service for the most demanding clients
• Improving processes in the firm in order for the clients to get even better CS

Undergraduate, Tourism Management

Licencjat (Lic.), Hispanic Studies With English