Weronika Wiktoria Raczyńska Email & Phone Number

Warsaw, Pl

Palo Alto, Kalifornia, Stany Zjednoczone

Superside is the leading Creative-as-a-Service (CaaS) company that helps over 450 ambitious brands get great design and creative done at scale.With our design subscription service, marketing and creative teams can unbottleneck design, move faster and drive more reliable creative performance. We help the world's leading companies like Google, Meta, Amazon, Salesforce, Red Bull and Boston Consulting Group with advertising creative, brand design, video production and more. No longer chained to over-taxed in-house creative teams, our customers reduce costs and move quickly with infinite scale. Learn more at superside.com.My responsabilites at Superside consist of:✅Managing the post-sales relationship of 20 to 40 of Superside’s subscription customers, which includes onboarding, product training, user adoption, quarterly business reviews and renewal/expansion efforts. ✅Growing relationships with customers to drive adoption and develop loyal promoters✅Guiding customers with proactive solutions that will help them increase the value of their Superside subscription. ✅Managing and keeping track of account health of all your accounts and acting upon any potential churn risks such as drop-in usage, negative feedback, or relevant organizational/market changes. ✅Collaborating closely with Superside creative project delivery team to ensure we provide the best customer experience possible.✅Identifying areas for growth within existing accounts and driving adoption and expansion initiatives.

As Head of Customer Success: ✅ my main focus was to drive value, adoption and retention of the international customers. ✅ my top-line objective resided with helping our clients build dynamic workplace communities, through: community engagement, partnership building, amenity design and a strong, empirical understanding of our customers’ clients. ✅ the success of this role was defined by the customer deriving consistent value from spaceOS, resulting in the renewal and growth of our clients’ workplace communities. ✅ I was also involved in building a strong internal network, partnering closely with the wider account team and ensuring the customer receives best-in-class engagement. ✅ Moreover, my focus was on advising international clients on features that best match their goals and expectations. ✅ proven team leader - managing the team of 5 Customer Success Managers

Warszawa

✅Leading a full cycle of campaigns on Instagram on the UK market with summarizing its results and reporting directly to customers (such as Dell, Schwartzkopf, Disney etc.)✅Building strong relations between influencers and top brands.✅Managing the delivery of Instagram campaigns.✅Actively cooperating with Creative and Business Development teams to ensure the quality of the campaigns.

Christchurch, Canterbury, Nowa Zelandia

I was assigned to the strategic project in New Zealand.Coordinating the launch of the software for the tourism industry and a booking system. Supporting B2B clients. Leading an international team of 5 (based remotely).Creating content on the company's corporate website. Organizing numerous industry events, training and integration events.

Warszawa, Woj. Mazowieckie, Polska

Establishing key foreign partnerships, close cooperation with foreign companies, representation at international industry events, public speaking, organizing international business trips.

Warszawa, Woj. Mazowieckie, Polska

Creating: presentations, press releases, reports.Translating corporate articles, advertising slogans, productsdescriptions. Creating all marketing content in English andSpanish. Participation in numerous industry events.

Warszawa, Woj. Mazowieckie, Polska

Warszawa, Woj. Mazowieckie, Polska

Warszawa, Woj. Mazowieckie, Polska

Master'S Degree, E-Business, Specialty: Internet Marketing

Bachelor'S Degree, Tourism Management & Marketing

Bachelor'S Degree, Tourism