Wes Bell Email and Phone Number
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wesjr.bell@gmail.comI am a talented and dedicated professional experienced in adapting to rapidly changing work priorities with 20-plus years in the healthcare insurance industry. * TECHNICAL SUPPORT: To get the job done, I can bring to your organization soft skills of authenticity, product issue analysis, time management, troubleshooting and building client relationships.* IMPLEMENTATIONS: My experience of successfully implementing new clients as well as converting patient accounting systems for existing clients makes a positive onboarding impact so that revenue can be realized in a timely manner. * DATA MANAGEMENT: Technical product support troubleshooting, data file analysis, database analysis using SQL queries, being a liaison between external client and internal development staff and reading C# code logic for workflow debugging all contribute to your organizations daily production cycles.I am known for attention to detail, working individually as well as being a team player and practicing in a respectful environment that allows for kind, honest, and professional interactions with all levels of the organization.
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Sr. Pps Product Support AnalystOptum Dec 2022 - PresentProvide technical product support to customers on a variety of issues. Identify, research, and resolve complex software problems. Respond to telephone calls, e-mail, and request using excellent communication skills. Document, track, and monitor issues to ensure resolution within service level agreements. Work both independently and under immediate supervision using keen judgment when needed. -
Technical Support EngineerNthrive 2017 - 2022Researched product behavior inquiries submitted from 100 plus clients. Determined if reported issues were due to product limitations, required education of product capabilities, or a code defect. Resolved ~85% of assigned ‘Critical’ cases within 1 business day. Assessed and recommended solutions to production job failures to mitigate the risk of outbound files impacting client’s financials. -
Software Engineer Ii - Custom Reports And ExtractsNthrive 2014 - 2017United StatesProduced ad-hoc reports requested by clients that were not available in the product standard core report suite. Estimated the number of hours required to produce custom reports based on FSRs (Functional Specification Requests). Asked to lead a past due special project to convert outbound transaction files for 12 facilities, which was completed within a two-week timeframe.
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Manager - Data ManagementNthrive 2012 - 2014United StatesMonitored via metric tracking to ensure inbound cases were correctly categorized and processing objectives were met including ‘Critical TAT < 1 day and High TAT < 5 days. Assigned as the compliance lead on the specific response team for a large facility to ensure adherence to SLA agreements and prevent cash penalties for non-adherence.
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Data Import ProgrammerNthrive 2006 - 2012United StatesServed as team lead to address processing issues that impeded timely processing of client’s data. Provided analysis and specifications to Custom Development team to drive continuous improvement of data acquisition processes. Improved the daily processing Issues Resolution Cycle Time to < 1 day.
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Software EngineerNthrive 2003 - 2006United StatesInitiated, planned, and coordinated meetings to facilitate transfer of inbound data files and subsequently worked with internal developers during code programming.
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Director - Technical SupportAmerican Administrative Group 2000 - 2003United StatesServed as on-site primary technical contact for vendors installing phone system, network systems and desktop support during the company’s acquisition, which required an office relocation. Managed a team of 10 Business Analysts responsible for contract plan loading on 2 claim processing systems. -
Manager - Technical SupportUici Administrators 1998 - 2000United StatesUICI was a TPA (Third Party Administrator) processing medical claims. Served in a capacity to load the client’s benefit plan package specifications into the TXEN claim processing system. Worked on two large ‘State’ client accounts. Provided training, system capabilities and technical guidance to primary system analysts and management infrastructure support staff -
Business AnalystUici Administrators 1997 - 1998United StatesWorked with a client threatening to cancel their contract by understanding their concerns, addressing their issues, and providing them a resolution that allowed them to remain under contract and preserve a multi-million-dollar contract for the business.
Wes Bell Education Details
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Computer Science -
Collin County Community College
Frequently Asked Questions about Wes Bell
What company does Wes Bell work for?
Wes Bell works for Optum
What is Wes Bell's role at the current company?
Wes Bell's current role is Tech Support | Data Management | New Client Implementation | Product Support | Medicare PPS.
What is Wes Bell's email address?
Wes Bell's email address is wb****@****ive.com
What is Wes Bell's direct phone number?
Wes Bell's direct phone number is (208) 846*****
What schools did Wes Bell attend?
Wes Bell attended University Of Central Oklahoma, Collin County Community College.
Who are Wes Bell's colleagues?
Wes Bell's colleagues are Nickolas Tertipis, Rhiannon Longmore, Jay Mark Verde, Sunil Bobal, Suvidha B S, Swapna Kumar, Kurt Anderson.
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