Wes Hale Email & Phone Number

Fulfillment and new product design

Served as a full-service SaaS Product Manager overseeing all end-to-end aspects of a SaaS product. Responsibilities include strategic planning, feature development, user experience optimization, stakeholder communication, and ensuring compliance, with a focus on customer satisfaction and continuous improvement. This role demands a holistic approach, managing the entire product lifecycle from conception to post-launch support.Roles and Responsibilities:• Strategic Planning: - Conduct market analysis. - Define comprehensive product strategy.• Product Development: - Manage product roadmap. - Prioritize features. - Create detailed user stories. - Maintain a groomed product backlog. - Collaborate closely with development teams.• Cross-functional Collaboration: - Effectively communicate with cross-functional teams. - Engage with internal stakeholders and external customers.• User Experience (UX) and Design: - Advocate for a user-centric design. - Collaborate with UX/UI designers.• Product Launch: - Develop go-to-market strategies. - Coordinate product launch activities.• Product Analytics and Iteration: - Establish and monitor KPIs. - Embrace iterative development.• Customer Engagement: - Gather customer feedback. - Collaborate with customer success teams.• Risk Management: - Identify and mitigate risks. - Ensure compliance. specialized in SOC2 compliance.

Roanoke, Va

• Operated as Product Manager for the TalentED suite of products: - Applicant Tracking - SchoolSpring Job Board - Applicant Tracking Enterprise - SmartFind Express Substitute Management - Candidate Assessment - Intelliglance• Responsible for multiple agile development teams, utilizing both scrum and kanban methodologies.• Worked within roadmap to prioritize development tickets to innovation, technology and security, and maintenance.• Developed Go-To-Market strategies for new features and product re-launch.• Iterate and collaborate with UI/UX teams to develop new product mockups• Conduct customer win/loss, conversion, health recovery, and discovery interview calls.• Analyze and translate competitor research.• Train and support internal stakeholders on existing, under development, and new feature/function.

Roanoke, Va

• Achieved a 70% reduction in open support cases. From over 2200 to under 700.• Increased CSAT volume by +120% while increasing CSAT score 13% YOY to 98%• Coach team members.• Assist in identification and removal of impediments.• Protect team from distractions.• Foster culture of self-organization and team empowerment.• Assist product owners in backlog prioritization.

I created original instructor-led and self-paced learning solutions in addition to converting existing instructor-led training programs for Medicare & Retirement Member Service Advocates. applied innovative and creative strategies including but not limited to web - based tutorials, documented procedures, audio and video vignettes, and simulations using various technology tools. I worked independently and in tandem with other designers, acting as project manager over smaller efforts or as a part of a design team with focus on larger efforts that may include a dedicated project manager. Additionally, I worked as a New Hire Gatekeeper, ensuring that any new courseware that is included in any of 11 M&R New Hire courses align with course goals and timelines.

Roanoke, Virginia, United States