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@goldenfrog.com
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Wes Phillips is listed as Customer Experience Leader | SaaS and Network Support Specialist based in Austin, Texas, United States. AeroLeads shows a work email signal at goldenfrog.com and a matched LinkedIn profile for Wes Phillips.
Wes Phillips previously worked as Platform Experience Associate at Accenture Flex Llc and Customer Success Team Lead at Golden Frog, Gmbh. Wes Phillips holds Business Administration And Management, General from Angelina College.
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AeroLeads found 1 current-domain work email signal for Wes Phillips. Compare company email patterns before reaching out.
Wes Phillips is a Customer Experience Leader | SaaS and Network Support Specialist.
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Austin, Texas, United States
• Investigated and reviewed all reported text-based and media content to ensure adherence to policy.• Assisted subject matter experts with establishing documentation and organizational standards fornew hires.• Created escalations for social media outlets to ensure calibration and optimization for all communityoperations.
Austin, Texas, United States
• Entrusted with managing, and responding to company Facebook and Twitter accounts.• Works closely in a cross departmental capacity with Network Engineering and Development Teamin order to better supervise and mentor Level I Tier and expand Tier II’s working knowledge base.• Monitors global VPN and Usenet traffic in addition to serving as a critical path escalation point fortrending global network level issues and application defects.
Austin, Texas, United States
• Tasked with troubleshooting wireless network connectivity and software related issues on venue-wideinfrastructures.• Provided top tier customer service and wireless connectivity support to high priority clients acrossmany of the company’s 4 and 5 star hotels and venues.• Helped business travelers with VPN connectivity and software troubleshooting in both domestic andforeign regions of the world.
San Marcos, Texas, United States
• Tasked with managing content and applications stored on users' computers per their request• Working knowledge base of many different operating systems, PC performance, computer security, new software, and peripherals utilized to provide excellent service to our customers and clients• Encouraged customers to purchase our monthly service plan which helped make teleNetwork a more valued partner to our clients by creating new revenue streams for our partners
San Marcos, Texas, United States
• Knowledge of hardware and software troubleshooting methodologies and best practices• Tasked with escalating dispatches and modem replacements and acting interim Team Lead• Skills in assisting, educating and mentoring lower level techs on proper troubleshooting and escalation procedures• Aided other supervisors with approval and assisting their team with issue identification, solution creation, and future problem mitigation
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Wes Phillips is listed as Customer Experience Leader | SaaS and Network Support Specialist.
AeroLeads has found 1 work email signal at @goldenfrog.com for Wes Phillips.
Wes Phillips is based in Austin, Texas, United States.
Wes Phillips has worked for Accenture Flex Llc, Golden Frog, Gmbh, At&T Wi-Fi Services, and Telenetwork.
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Wes Phillips holds Business Administration And Management, General from Angelina College.
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