Wes Phillips Email & Phone Number

Austin, Texas, United States

• Investigated and reviewed all reported text-based and media content to ensure adherence to policy.
• Assisted subject matter experts with establishing documentation and organizational standards fornew hires.
• Created escalations for social media outlets to ensure calibration and optimization for all communityoperations.

Austin, Texas, United States

• Entrusted with managing, and responding to company Facebook and Twitter accounts.
• Works closely in a cross departmental capacity with Network Engineering and Development Teamin order to better supervise and mentor Level I Tier and expand Tier II’s working knowledge base.
• Monitors global VPN and Usenet traffic in addition to serving as a critical path escalation point fortrending global network level issues and application defects.

Austin, Texas, United States

• Tasked with troubleshooting wireless network connectivity and software related issues on venue-wideinfrastructures.
• Provided top tier customer service and wireless connectivity support to high priority clients acrossmany of the company’s 4 and 5 star hotels and venues.
• Helped business travelers with VPN connectivity and software troubleshooting in both domestic andforeign regions of the world.

San Marcos, Texas, United States

• Tasked with managing content and applications stored on users' computers per their request
• Working knowledge base of many different operating systems, PC performance, computer security, new software, and peripherals utilized to provide excellent service to our customers and clients
• Encouraged customers to purchase our monthly service plan which helped make teleNetwork a more valued partner to our clients by creating new revenue streams for our partners

San Marcos, Texas, United States

• Knowledge of hardware and software troubleshooting methodologies and best practices
• Tasked with escalating dispatches and modem replacements and acting interim Team Lead
• Skills in assisting, educating and mentoring lower level techs on proper troubleshooting and escalation procedures
• Aided other supervisors with approval and assisting their team with issue identification, solution creation, and future problem mitigation

Business Administration And Management, General

Education record