Wes Riley Email & Phone Number

London, England, Gb

• Address customer inquiries and concerns daily via email & phone• Educate and guide customers on product features and services• Schedule and host product demonstrations via Zoom• Handle & resolve 3D modeling escalations • Input 3rd-party product data and specifications for Aurora's native database• Create and edit customer-facing product documentation• Maintain a professional and thoughtful tone in all interactions with clients to further build customer loyalty and promote retention

Atlanta, Georgia, United States

• Leverage extensive knowledge of CallRail app, its features, and integrations to address customers' more in-depth, technical questions and concerns• Troubleshoot, document, identify, & repair bugs; escalate when necessary• Comb through internal audit logs & test REST API URL paths to pinpoint and resolve application problems• Collaborate with company stakeholders and third-party partners to rectify product abnormalities • Personally entrusted to pilot the company's Agency Partner Support Program which provided a standard of support worthy of large agency clients

Atlanta, Georgia, United States

• Address customer inquiries and concerns daily via email, phone, & live chat• Ensure timely and effective communication• Maintain a superior CSAT score across all channels of communication• Educate and guide customers on product features and services• Develop solutions to customers' unique use cases• Investigate & troubleshoot product anomalies and escalate when appropriate• Continuously deepen my understanding of the product and collaborate with other departments to ensure that the customer is receiving the best experience possible• Maintain a professional and thoughtful tone in all interactions with clients to further build customer loyalty and promote retention

Atlanta, Georgia, United States

• Effectively and accurately complete all circulation procedures• Assist patrons with reference questions and technological needs• Complete daily financial reports• Oversee the branch's displays and free materials • Process library card applications & voter registrations forms

Atlanta, Georgia, United States

• Act as Shift Lead for artists and assistants• Manage the schedule of the day's classes & ensure the team adhered to a strict timetable• Manage social media and phone calls• Tracked inventory • Handle monetary transactions & customer feedback