Wes Shaw

Wes Shaw Email and Phone Number

Customer Experience Leader, Business Development Professional @ Honeywell
morristown, new jersey, united states
Wes Shaw's Location
Greer, South Carolina, United States, United States
Wes Shaw's Contact Details

Wes Shaw work email

Wes Shaw personal email

n/a
About Wes Shaw

I am a leader with extensive experience in Aerospace customer support, turbine engine maintenance, and new product development for a leading company, Honeywell. My expertise is in program management, customer support, and leading virtual teams spanning North America, South America, and Europe. I value challenging work environments and leading teams to achieve breakthrough goals and industry shaping initiatives. I believe that people and relationships are the most important aspect of life and serving others by providing solutions and opportunities is the key to business success. My core skills revolve around solving complex problems for some of the largest companies in the world and developing strong, global teams to perform at a world class level.

Wes Shaw's Current Company Details
Honeywell

Honeywell

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Customer Experience Leader, Business Development Professional
morristown, new jersey, united states
Website:
honeywell.com
Employees:
104198
Wes Shaw Work Experience Details
  • Honeywell
    Area Sales Representative - Americas Channel Partners
    Honeywell Sep 2024 - Present
    Greenville-Spartanburg-Anderson, South Carolina Area
    Exciting new role working with Honeywell's Channel Partners in the Americas to solve problems and grow their business.
  • Honeywell
    Principal Customer Support Management Professional
    Honeywell Dec 2021 - Sep 2024
    Greer, South Carolina, United States
  • Jeff Lynch Appliance & Tv Ctr
    Customer Experience, Sales
    Jeff Lynch Appliance & Tv Ctr Oct 2019 - Jan 2021
    Greenville, South Carolina Area
    Making sure that Every Customer - Always has the VERY BEST Service, Selection, and Price!• Committed to providing a Total Happy Experience.
  • Honeywell Aerospace
    Customer Delivery Manager
    Honeywell Aerospace Mar 2019 - Sep 2019
    Greer, South Carolina
    Customer Delivery Manager for the Honeywell Greer OEM & Coatings COE. Responsible for supporting new customers and products ensuring on time delivery and effortless customer experience. • Managed New Product Introduction Process to ensure seamless customer experience.• Implemented visual board to track & manage product real time through production line.
  • Honeywell Aerospace
    Sr. Customer Support, Program Manager
    Honeywell Aerospace Mar 2017 - Mar 2019
    Evaluated Honeywell product removals for Boeing Aerospace OEM aircraft platforms• Managed 39+ programs investigating Root Cause and implementing Corrective Actions.• Successfully reduced overall removals by 20% improving reliability and Customer Experience.• Managed budget of $1M.• Lead quarterly Executive level meetings to provide status on program effectiveness.
  • Honeywell Aerospace
    Aerospace Technical Support Engineering Manager
    Honeywell Aerospace Dec 2014 - Mar 2017
    Lead team of avionic professionals to support Business & General Aviation Operators by answering technical questions via call center and deploying onsite technical support when appropriate• Increased answered call percentage from ~60% to 90% +.• Created goal-based metrics and dashboards for management of team in SalesForce.com. • Managed budget and resource constraints while providing training to customers.• Remotely management team located in multiple states/countries in North and South America.
  • Honeywell Aerospace
    Manager, Customer Support Programs
    Honeywell Aerospace Aug 2011 - Nov 2014
    Primary Customer relationship point of contact for Sikorsky Aircraft, Bell Helicopter and other North America OEM’s. Supported mechanical and avionics systems on commercial and military aerospace platforms delivered from 11 Honeywell sites across the world• Negotiated Product Support Agreement for Bell Helicopter 525 Relentless Program.• Managed Root Cause and Corrective Action programs to address fielded issues.• Teamed to develop Continuous Improvement process for virtual office environment. • Led Development of Product Support Agreement for Textron Airland Scorpion aircraft program. • Led proposal - $1.7M development program for improved Sikorsky Helicopter (S-92) Generator.
  • Honeywell Aerospace
    Project Management Specialist/Customer Support Engineer
    Honeywell Aerospace Jan 2008 - Aug 2011
    Technical customer support for Bell Helicopters, Sikorsky Aircraft and other North America OEM’s for mechanical and avionics systems on commercial and military platforms • Developed maintenance manuals for new engine (HTS900) - manuals FAA approved.• Established a Management Operation System (MOS) including, communication plan, resource planning, risk mitigation, change management and other program management tools to achieve financial and schedule objectives per established customer requirements.
  • Honeywell Aerospace
    Turbine Engine Technician
    Honeywell Aerospace Jan 2001 - Dec 2007
    Performed repair and overhaul of Honeywell LTS-101 Engine, AGT-1500 Engine, and TF-40 Engine• Provided field service to USGC Air Stations and developed strong Customer relationships.• Reviewed and maintained customer logbook information with maintenance performed.• Provided leadership and direction to repair personnel to complete inspection, build, test and shipment of Engines to meet Turn Around Time (TAT) and customer requirements.

Wes Shaw Skills

Aerospace Aircraft Green Belt Six Sigma Root Cause Analysis Dmaic Lean Manufacturing Program Management Continuous Improvement Cross Functional Team Leadership Engineering Avionics Overhaul Systems Engineering Process Improvement Aircraft Maintenance Project Planning Operations Management Quality Assurance Aviation Customer Experience Customer Relationship Management Project Management Aerospace Manufacturing Leadership

Wes Shaw Education Details

Frequently Asked Questions about Wes Shaw

What company does Wes Shaw work for?

Wes Shaw works for Honeywell

What is Wes Shaw's role at the current company?

Wes Shaw's current role is Customer Experience Leader, Business Development Professional.

What is Wes Shaw's email address?

Wes Shaw's email address is we****@****ell.com

What schools did Wes Shaw attend?

Wes Shaw attended Embry-Riddle Aeronautical University, Greenville Technical College.

What skills is Wes Shaw known for?

Wes Shaw has skills like Aerospace, Aircraft, Green Belt, Six Sigma, Root Cause Analysis, Dmaic, Lean Manufacturing, Program Management, Continuous Improvement, Cross Functional Team Leadership, Engineering, Avionics.

Who are Wes Shaw's colleagues?

Wes Shaw's colleagues are Oscar Alberto Carrera Cervantes, Gabriel Luchian, Edna Ramos, Ngoc Man, Thillainathan Navaneetha Krishnan, Scott Morrissey, Tatiana Morrison.

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