Currently serves as Principal Implementation Consultant of Abrigo, a leading technology provider of compliance, credit risk, and lending solutions that community financial institutions use to manage risk and drive growth.Abrigo enables U.S. financial institutions to support their communities through technology thatfights financial crime, grows loans and deposits, and optimizes risk. Abrigo’s platformcentralizes the institution’s data, creates a digital user experience, ensures compliance, anddelivers efficiency for scale and profitable growth. Learn more at abrigo.com.

Manage multiple concurrent customer software implementations, focusing on industry best-practice guidance related to commercial and retail lending processes.Consolidate customer feedback for product enhancements to improve end user and implementation experience.Support sales process through implementation process introductions. Actively promote cross-sales opportunities to maximize customer benefits.Abrigo provides technology that community financial institutions use to manage risk and drive growth.Our solutions automate key processes – from anti-money laundering to fraud detection to lendingsolutions – empowering our customers by addressing their Enterprise Risk Management needs.Make Big Things Happen. Visit abrigo.com to learn more.

Advise clients on Oracle Public Sector Revenue Management implementations

Oracle Public Sector Revenue Management (PSRM) Product Manager • Contributed to Product Strategy and Release Planning over 9 years and 8 major product releases• Customer-facing interactions related to co-design requirement gathering, business process design, and bug support• Analyzed customer requirements as input to requirements for new base product feature requirements• Worked with Customer Support to triage and resolve support requests• Partner enablement – in-person and virtual functional and technical product workshops and presentations

Washington DC Office of Tax and Revenue• Responsible for supporting the ITS application and for leading implementation of enhancements across business, individual income and real property taxes. • Specialized in functional enhancements related to Taxpayer Accounting, Revenue Accounting and electronic payment processing.• Managed efforts to improve real property tax processing and systems. • Responsible for reporting implementation status including maintenance of the project work plans. • Provided Production Operations support by gathering requirements for and designing assigned enhancements and problems reported by ITS users.

Australian Tax Office - ECMP Change Program• Served as a subject matter expert for questions relating to functional or technical areas of the system transferred from Washington DC Office of Tax and Revenue • Presided over conversion of programs and design principles from Washington DC Office of Tax and Revenue into new architectures and client business rules• Utilized issue management process to access accounting design issues and supervised transmission of accounting functional area’s analysis and design deliverables• Leveraged expertise for transferred base solution to maintain a pilot environment where transferred systems, along with online user interface screens and batch processing, could be employed by staff

Production Support Lead - May 2002 - September 2004• Enhanced team’s understanding of ITS technical and functional environment through guided trainings • Assisted the eTSC operations by providing expertise within the mainframe jobs used by the eTSC application • Guided client programmers to resolve application issuesTaxpayer Accounting Team Lead June 2000 - May 2002• Served as a programmer who resolved system investigation requests• Built and tested new system functions for the taxpayer accounting functional area