Wesley Felipe Lima Email & Phone Number

São Paulo, Sp, Br

São Paulo, São Paulo, Brasil

• Customer Success Manager responsible for managing relationships and overseeing a large client portfolio in the healthcare sector. The internal focal point for clients, a business reference for value generator. • Responsible for implementation of a scalable Customer Success strategy, collaborating with Sales, Product, and Support teams. Defining and executing projects to achieve business objectives.• Lead upsell, cross-sell, and client renewal processes within the portfolio. Manage stakeholder expectations to ensure the success of relationships and alignment with the product roadmap.

São Paulo, Brasil

• Responsible for prospecting new business opportunities and maintaining trusting relationships with potential customers by identifying their needs for the development of personalized commercial proposals.• Commercial activitess planning and coordination such as management of non exploited sales opportunities, commercial proposals presentation and elaboration, exclusive projects development, customized ATS product for the client's demands, sales funnel and contractual negotiations management.• Elaboration of sales reports with commercial indicators. Data analyzes to identify market trends and commercial opportunities.• Managed customer relationships through consultative sales techniques to attain the company sales goals. Shared new products and promotions with customer to encourage sales.• Contacted current and potential clients to promote, upsell and cross-sell products and services.

São Paulo, Brasil

• Portfolio management of different accounts levels after the point of sale. Monitoring throughout the implementation process, onboarding and internal promotion.• Trusted and valued partner to HR contacts, decision makers and C-level as I shared our mission to improve employee health, engagement, and happiness.• Renew, expand and renegotiate contracts on an annual basis. Sellyng of new solutions to increase revenue income, platform adoption/usage and customer satisfaction.• Alignment of clients goals to deliver solutions that help them achieve it through developing individual client-specific growth marketing strategies.• Analysis of users behavior data to develop tailored communications and awareness strategies to increase user engagement to better work inactivity.

• Management of a high-value restaurants portfolio to assist them reach their full potential on the Uber Eats platform through product education, ADS and media, marketing campaigns, development of new sales opportunities and clients retention. Identify potential additional revenue opportunities, including upsell and cross-sell of related products.• Identify key risks and work quickly and diligently to ensure the best possible experience for our partners. Tackling complex problems either by finding a solution or by calling out issues within the organization, making sure the partners restaurants problems are solved efficiently.• Monitoring business, operational and media dashboards impact metrics (CT,FB,GB,BS,OFFERS,E2E etc.), and use those insights to provide operational and marketing guidance to both clients and company. Acquire an extensive knowledge of the partners, areas and cities that they are at to identify further options to growth and develop new business pillars.

São Paulo, Brasil

• Clients portfolio management to ensure satisfaction in the use of the companies products and services while providing support for the client's partners teams.• Training and onboarding new users and HR teams through webinars, in-person training, support materials, etc.• Mapping and redesign the Client's Journey, looking at the onboarding, ongoing processes for automation of the CS process in Hubspot and integration of routines with the sales team.• Indicatiors identification and dashboards construction (Customer Health Score, CSAT, Engajameto, Revenue, Churn, Logo Churn, MRR) while strengthening and disseminating Customer Centric culture with constant routines with Product, Finance, Sales and Operations.

São Paulo, Brasil

• Responsible for new sales business with customers from Drinks, Entertainment and Non-Private verticals.• Identifies business opportunities by identifying prospects and evaluating their position in the industry.• Closed large sales to exceed quota and align with company targets.• Contacted current and potential clients to promote, upsell and cross-sell products and services.• Converted cold leads to expand territory and negotiate profitable contracts.

São Paulo E Região, Brasil

São Paulo E Região, Brasil

• Responsible for process structuring, development and monitoring of SDR team with focus on optimizing the qualification process of Inbound and Outbound leads along with the Marketing and Sales Operations times.• Sales Executive responsible for the relationships and partnerships development of SDR team leads such as Bradesco, Gympass, Centauro, Ofner, 5aSec, Arrezo.• Monitoring and development of the SDR team with professional growth projects and feedbacks.• Management of the Regional Sales Representatives Team and business operations in the South, Midwest and Minas Gerais regions through sales and speech training, sales performance indicator analysis, process improvement identification, sales structure planning, business projects, strategic events and management of sales representatives.• Representation of In Loco in events such as Latam Retail Show, Digitalks and Rakuten with focus on partnership prospecting and developing business relationships with advertisers and agencies.

São Paulo Area, Brazil

• Analyze media metrics and report results to optimize campaign performance and identify opportunities along BI and Supply teams to improve return of investment and new market tendencies. • Support sales team with feedback about campaigns' results and opportunities of up-sell and cross-sell based on reports' results. • Operations of key accounts’ campaigns, overseeing ads’ delivery and results. • Manage large Brazilian agencies’ campaigns, such as iProspect, David The Agency, WMcCANN, Wunderman, Almapbbdo. • Operate campaigns and maintain relationships with majors CPG(consumer packaged goods) advertisers such as Coca-Cola, Pepsico, Nestle and Heineken. • Ensure customer success and retention rate by providing analysis & insights based on after-sales report. Positioning In Loco as a strategic partner. • Note of Service goal - average of 4.72 of

São Paulo E Região, Brasil

• Focal point responsible for campaign alignment with the agencies.• Responsible for accounts distribution to the operation team.• Follow-up with agencies and market's advertisers such as Predict, Admotion, Sizmek, Space, Google Tag Services.• Analyze media metrics and reporting results to optimize campaign's performance.

São Paulo E Região, Brasil

• Responsible for campaign informations alignment with agencies and advertisers.