Seasoned IT professional with a proven track record of success in system administration, technical support, and IT infrastructure management. With over 5 of experience, I bring a wealth of expertise in optimizing IT environments to enhance business performance and ensure seamless operations. Skilled in managing both on-premise and cloud-based infrastructures, I excel in VMware ESXi and Windows/Linux server administration, ensuring robust security, seamless upgrades, and efficient maintenance protocols.My career highlights include overseeing complex IT environments at SCANLINEVFX, where I managed ESXi/Windows infrastructure, implemented Cisco-based networking solutions, and administered Fortinet firewalls to maintain high standards of security and operational reliability. As a trusted T2/T3 escalation point, I resolved high-impact IT issues promptly and effectively, collaborating cross-functionally to implement robust security practices and maintain regulatory compliance.My role at SOPHOS further sharpened my expertise in client-facing support, where I successfully configured and deployed XG and UTM firewalls for external clients. I facilitated seamless setups of D-NAT rules, QoS policies, and DHCP relay agents, and implemented web filtering and HTTPS scanning policies to bolster network security. Utilizing tools such as tcpdump and Wireshark, I conducted thorough network traffic analysis to ensure optimal firewall performance and troubleshoot connectivity issues promptly.Throughout my career, I have maintained a strong commitment to customer satisfaction, consistently achieving high CSAT scores by fostering proactive communication and effective issue resolution strategies. I am adept at analyzing system logs, identifying potential issues, and documenting technical documentation to facilitate knowledge sharing and operational continuity.I am passionate about leveraging my skills and experience to drive innovation and deliver impactful IT solutions that align with organizational goals. I thrive in dynamic, collaborative environments where I can contribute to the success of projects and initiatives through my technical proficiency and strategic mindset.