Wesley Powell Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Greater Atlanta Area

- Took on product owner responsibilities for proprietary custom CRM to bring needed clarity and direction to a disorganized and overbudget development team, leading to them to consistently on time and accurately budgeted deliverables- Conducted requirements gathering and managed the development life cycle of a new digital point of sale software application for ShelfGenie to launch, enabling the brand to make over 500 new products available to our clients- Conceptualized an online appointment booking tool for ShelfGenie national web page and led a cross functional team through the development and launch process resulting in a 13% Year over Year increase in booked appointments- Served as ShelfGenie technology liaison for integration of ShelfGenie CRM into a central data warehouse by validating API calls and warehouse data mapping- Built and led team of three business support specialists to act as brand subject matter experts for custom software and day to day operational support for franchise owners to replace a dissolved 32-agent business support center- Leveraged relationships with external vendors to integrate new software solutions into proprietary CRM to reduce the amount of custom development needed to fulfill critical operational requirements including payment processing, web lead tracking, outbound call scheduling- Interviewed and analyzed internal and external stakeholders to identify issues and develop actionable software solutions to - Led weekly sprint meetings with executive team to align goals, identify critical stakeholder interests, disseminate priorities to the team, and trim backlog- Created and conducted training programs for proprietary software applications and CRM for new franchise onboarding

Greater Atlanta Area

Business Analyst for ShelfGenie BrandExcelling in a dynamic role by leading initiatives in software development and operations management :- Lead requirements gathering sessions- Document User Stories- Conduct QA and UA Testing- Write and create user guide documentation- Serve as liaison between project stakeholders and the development team to ensure clear and effective communication- Manage release and implementation timelines

Alpharetta, Georgia

Performed hardware and software repair on Printer and Point of Sale systemsProvided feedback on new testing software to developer teamTrained and mentored new technicians

2799 Delk Road Se St. 300 Marietta, Ga 30067

Engaged the business every day with an entrepreneurial mindset to grow both digital and brick and mortar traffic. Facilitated the union of old-world, traditional trade skills and work ethic with modern and digital mediums to create a thriving business with loyal customers.Engaged clients daily to seek referrals, reviews, and feedback to make sure the business was always growing and serving the local community.

Bangalore, Ka

Worked closely in Assisting the Human Resources department in implementing new processes and procedure. Helped advise department heads in identifying and implementing process improvement. Interviewed employees across all levels of the organization as part of an employee engagement program to document the stories and history of the company.Served as assistant to the CEO in clerical, administrative, and operational support.