• Raised the front office engagement through targeting 2023 survey questions, one-on-one associate meetings, coaching, evaluating feedback for the front office team of 15. • Exceeded 4% monthly membership enrollment goal, during the 4-month period I was program champion. • Streamlined brand audit expectations by conducting skill inspections and improved scores by 16%.• Surpassed digital experience targets by 9% through directing the team on chat wait times, sending mobile keys, and reviewing highly actionable requests. • Created housekeeping boards for 16+, scheduled front office employees, conducted interviews, inspected rooms, completed night audit, and assisted with basic Spanish translation.• Led shifts as manager on duty with a team of 40+, dealt with guest complaints, associate issues, problem solving, anticipated needs, conducted stand up meetings and helped the team first hand.

• Reconciled business processes and corporate strategy with revenue exceeding $500M annually, resulting in 36 deliverables with a projected $7.8M in savings.• Diagnosed a 13.2% gap in diversity targets, employment data and HR policy, facilitated DEI training and set goals with a focus on inclusion of minorities.• Studied poor employee engagement scores leveraging surveys, interviews and industry averages leading to introduction of Job Characteristics Theory for increased performance and retention. • Applied BCG Growth Share Matrix to identify stunted strategic business unit growth from competing stakeholders leading to 13% re-allocation of corporate expenditures enabling 2 times business unit growth.• Devised long-term cost saving investments in AI, data science, and corporate social responsibility.

• Performed strategic market analysis including surveys, competitor evaluation, and SWOT, yielding an aggressive business plan, and double the average industry profit margin in 2 years. • Optimized production utilizing 5S methodology to improve manufacturing area and reduce 40 minutes of production time per batch, increasing efficiency and margin by 12%.• Planted 315 trees achieving carbon neutrality and sequestered 4.72 metric tons of carbon annually leveraging emissions classification scopes 1-3 including packaging, production, and transportation.

• Developed 10 clients with 30+ deliverables deploying business level strategy through primary and secondary market research. • Analyzed client logistics by performing cost benefit analysis of 3PL shipping resulting in $3.5 on average savings per shipment leading to $70K in retained earnings on 20K units sold.• Initiated search engine optimization, and ranked search terms generating increased website sales by 28% with Google Ads and Yelp.

• Supervised 25 employees using employee engagement, servant leadership, progressive guidance, and one-on-ones to facilitate 2,000+ patron visits monthly. • Resolved and de-escalated conflicts using emotional intelligence and empathy.• Created rotation schedule simplifying shift changes, and saving 60 minutes daily, producing $21.9K in annual cost savings. • Conducted a minimum of 15 audits per month ensuring regulatory compliance and patron safety resulting in no external audit failures.

Liaised and assessed audit vendors’ performance, ordered audits, directed workflows and trained an intern.

• Calculated labor costs and assisted scheduling 100+ employees weekly in a 50,000 square foot facility.• Resolved complaints and maintained strict hospitality standards applied Gemba to reduce the average amount of negative online waterpark reviews.