Leader of multiple teams including Workforce Management, Analytics, and Technology Implementation. Driving performance improvements and cost savings through advanced data-driven strategies. I provide strategic recommendations to senior executives and mentor a team of analysts, fostering a collaborative and innovative work environment.

Use statistical analysis to develop strategies and make recommendations related to the segmentation and treatment of accounts resulting in millions of dollars in benefitsLead efforts to adapt to the business cycle during the pandemicCreate in-depth and high-level analysis to provide senior management with strategic advice and recommendations across several lines of businessDesign tests to evaluate the best-performing models, timeframe to initiate action, and the type of contact that promotes customer interactionDrive a wide variety of changes from conception through implementation, validation, and monitoringAssist associates in developing the necessary skills and business acumen

Utilized historical data to create forecasts and reports used for long-term and same-day planningDeveloped predictive analytics tools to improve accuracy, efficiency, and simplicity across multiple productsUsed regression analysis to improve the accuracy of forecasts

Automated reporting which reduced risk while increasing the speed of deliveryCreated new reports which gave greater insight to operations managersTaught courses in SAS, SQL and ExcelMoved the workforce management team from an email system to SharePoint requests