Wesley Cox Email & Phone Number

Forney, Tx, Us

Plano, Texas, United States

Client Service Manager for Siemens @ Southern Methodist University

Ftw5 Forney, Tx

Help senior management develop methods and procedure to increase productivity and efficiency while maintaining an excellent safety record. Utilized data sources and KPI's to identify opportunities for improvement of procedures and service offerings. Interpreted project schedules and anticipated manpower requirements to ensure business continuity. Key Contributions:• Increased overall efficiency and productivity 20% during peak in partnership with the area manager and operations team. • Reduced fulfillment errors 50% in 6 months; increased customer satisfaction.• Onboarded and trained 40+ outbound dock associates in safety procedures and policies as • Proactively focused on advancing team members’ career development goals.• Hand-picked by leadership to serve on the Amazon Safety Committee responsible for establishing critical safety protocols and enforcing social distancing guidelines during COVID-19 pandemic.

Dallas-Fort Worth Metroplex

Led project management (PM) team in fulfillment center to accelerate production and enhance the customer experience. Tracked goals and objectives to identify opportunities for improvement of procedures and service offerings. Interpreted project schedules and anticipated manpower requirements to ensure business continuity. Key Contributions:• Enabled PM team to improve average pack rate of 105 units/hour.• Increased overall efficiency and productivity 20% during peak in partnership with the area manager and operations team. • Reduced fulfillment errors 50% in 6 months; increased customer satisfaction.• Onboarded and trained 40+ outbound dock associates in safety procedures and policies as Learning Ambassador.• Proactively focused on advancing team members’ career development goals.• Hand-picked by leadership to serve on the Associate Safety Committee responsible for establishing critical safety protocols and enforcing social distancing guidelines during COVID-19 pandemic.

Dallas/Fort Worth Area

Facilitated delivery of final project result for numerous residential, commercial, and industrial projects involving communications equipment and wiring for ethernet and fiber optics during installation phases. Created and supervised project budgets in support of key goals and objectives throughout project lifecycle. Coordinated schedules, compiled documentation, and evaluated performance for management reporting. Key Contributions:• Increased customer satisfaction ratings by 65% through training, mentoring, and coaching of 300+ direct reports on quality assurance and control measures. • Directly managed 50-member project teams to deliver against all requirements while maintaining safety and productivity. • Set up communications framework to increase public awareness of organization’s mission and vision. • Maintained a 0-incident record for OSHA violations throughout tenure with no recorded commercial driving accidents.

Orange County, California Area

Honorable Discharge. Non Commissioned Officer. Aviation Logistics.

Dallas/Fort Worth Area

Apprentice Electrician

Master Of Business Administration - Mba

Bachelor'S Degree