Wesley Cox Email & Phone Number

Forney, TX, US

Plano, Texas, United States

Client Service Manager for Siemens @ Southern Methodist University

FTW5 Forney, TX

• Help senior management develop methods and procedure to increase productivity and efficiency while maintaining an excellent safety record. Utilized data sources and KPI's to identify opportunities for improvement of.
• Increased overall efficiency and productivity 20% during peak in partnership with the area manager and operations team.
• Reduced fulfillment errors 50% in 6 months; increased customer satisfaction.
• Onboarded and trained 40+ outbound dock associates in safety procedures and policies as
• Proactively focused on advancing team members’ career development goals.
• Hand-picked by leadership to serve on the Amazon Safety Committee responsible for establishing critical safety protocols and enforcing social distancing guidelines during COVID-19 pandemic.

Dallas-Fort Worth Metroplex

• Led project management (PM) team in fulfillment center to accelerate production and enhance the customer experience. Tracked goals and objectives to identify opportunities for improvement of procedures and service.
• Enabled PM team to improve average pack rate of 105 units/hour.
• Increased overall efficiency and productivity 20% during peak in partnership with the area manager and operations team.
• Reduced fulfillment errors 50% in 6 months; increased customer satisfaction.
• Onboarded and trained 40+ outbound dock associates in safety procedures and policies as Learning Ambassador.
• Proactively focused on advancing team members’ career development goals.

Dallas/Fort Worth Area

• Facilitated delivery of final project result for numerous residential, commercial, and industrial projects involving communications equipment and wiring for ethernet and fiber optics during installation phases. Created.
• Increased customer satisfaction ratings by 65% through training, mentoring, and coaching of 300+ direct reports on quality assurance and control measures.
• Directly managed 50-member project teams to deliver against all requirements while maintaining safety and productivity.
• Set up communications framework to increase public awareness of organization’s mission and vision.
• Maintained a 0-incident record for OSHA violations throughout tenure with no recorded commercial driving accidents.

Orange County, California Area

Honorable Discharge. Non Commissioned Officer. Aviation Logistics.

Dallas/Fort Worth Area

Apprentice Electrician

Master Of Business Administration - Mba

Bachelor'S Degree