Level 2 Desktop Support Analyst
Current•Provide desktop support for all desktop technology devices including desktops, laptops, Wyse devices, printing, wireless, and networking in an environment with over 6,500 users.•Ability to analyze and resolve problems independently, quickly and function in a fast paced diverse working environment.•Document procedures and oversee support of Wyse devices deployed in clinics for access to Cerner.•Coordinate equipment moves and maintain installed hardware and software and collaborate with different departments to resolve network and infrastructure related issues.•Organize and prioritize their individual workloads and assignments.