* Designed, implemented, and maintained Microsoft SQL databases to support data collection, personalized marketing, analysis, and reporting. * Wrote ETL programming with Microsoft VB.NET and SSIS, integrating with various CRM software back-end databases including ORACLE, Sybase, and dBase. * Created custom ROI and email marketing reports using Microsoft Access and Microsoft SSRS. * Implemented and managed Microsoft Active Directory domain.* Created and delivered personalized direct mail, variable email, and related reporting. Edited print documents for personalization using Adobe InDesign and edited web pages for personalization using Adobe Dreamweaver.* Key contributor in design and implementation of custom web based marketing solution personalized print components using Microsoft ISA firewall, Microsoft SQL database, and XMPIE uProduce server. * Trained and supervised database administrators and email support staff. Worked closely with production artists, web designers, digital print providers, and email deployment service providers.

* Managed data and print operations for a direct mail enterprise. * Wrote programs in Visual Basic 6 supporting data processing with address matching, cleansing, and mail sorting. Built database for direct mail combining tax records, USPS database, and political database. Geocoding with ArcGIS.* Designed and wrote extensive VBA programs in Microsoft Access utilized in personalized direct mail processing and reporting. * Trained and supervised staff of production artists, programmers, and print operators.

• Supported operations department with database backup design and implementation.• Created and maintained automation programs for support of healthcare billing and operations. • Built and managed complaint and appeal database for staff of twenty five. Created reporting for senior management Complaint and Appeals division.