Wesley Eugene Email & Phone Number

Atlanta, Ga, Us

London, Gb

HIT Global was founded with a mission to transform IT by integrating the principles of Human-Centered Design into IT services.

San Francisco, California, Us

I work at the intersection of our clients and employees to co-create and sustain human-centered experiences enabled with dynamic and agile technology infrastructure, capabilities and services, while exploring the digital edges of the future of work, inclusion and sustainability.

San Francisco, California, Us

Murray, Utah, Us

$140 million budget | 6 Direct Reports | 60 FTEs | Approximately 60 ContractorsCharged with driving digital transformation and eliminating redundant infrastructure costs, by restructuring strategic vendor partnerships and establishing a service delivery model for the organization. Leading the Enterprise PMO, ITSM & End User Support, IT Client Services, Business Relationship Management, and Technology Business Management functions to drive real business value.Actions and Results:► Defined execution strategy and roadmap that shifted over 20,000 employees spread across the U.S. and India to work from home within 15 days during the onset of the pandemic, thereby ensuring continuity of business for the providers.► Projected to deliver $10 to $14 million in annual cost savings, upon revamping vendor relationships and deploying a robust framework for cost transparency. ► Realized immediate savings of $2 million in annual labor costs, after optimizing service delivery and redesigning the IT organization within 120 days of joining the company.► Strengthened business partnerships and piloted the first ever Business Relationship Management program across the organization, ultimately improving internal customer satisfaction by 7% in 90 days.► Reduced new hire and new client onboarding cycle times by 25% by streamlining KPIs and defining service levels to enable data-driven communication between IT and the business.

Indianapolis, Indiana, Us

Recruited to establish the first-ever Technology Business Management (TBM) program at Anthem to align technology spend with business operations and identify opportunities to accelerate the digital agenda.Actions and Results:► Established a TBM operating model and a governance framework to successfully manage $1 billion in IT spend.► Collaborated with business partners to offer insights on how to optimize spend for the lines of business.

Columbus, Ga, Us

Provided effective direction to a 30-member technology department while overseeing all aspects of IT Service Management, Financial Management, Risk & Compliance and Toolchain Management.Executed digital transformation strategy with a focus on Agile delivery and transitioning to a services framework. Actions and Results►Designed and deployed digital organizational structure for a 1,000+ member technology organization, including IT and business operations; led the development of the digital strategy to subsequently expanded Aflac’s capabilities beyond a “business to business” to “direct to consumer” model.►Led the restructuring of infrastructure services achieving annual cost savings of $8 to $12 million.►Deployed Technology Business Management practice, enabling Showback of 95% of technology spend to accelerate digital transformation and identify investment opportunities.While working in all positions since 2014: ►Developed and led our IT Talent Management Program, built community partnerships and established a diverse talent pipeline from local high schools, regional colleges and HBCUs to Aflac’s IT organization, with a 95% conversion rate of IT Apprentices to full-time IT employees.► Became a sought-after speaker representing the brand effectively in both local and national forums and events.

Columbus, Ga, Us

Actions & Results:► Led the IT Strategy & Analysis team of over 15 members and piloted the first use of Agile methodologies in IT Operations.► Oversaw the IT Talent Management program, established public / private partnerships with technology providers, regional companies and universities to meet the talent needs of Aflac IT.► Developed and executed the workforce strategy, agenda and the facilitation of the quarterly town halls, senior management meetings, and weekly IT Leadership meetings to enable a bridge between strategy and execution.► Launched the Technology Business Management, IT Service Management and IT Tools Integration programs to increase accountability, cost and performance transparency.► Implemented organizational restructuring efforts and developed programs to drive cultural change.

Columbus, Ga, Us

► Managed multiple enterprise-level digital projects, most notably, Aflac’s One Day Pay service. ►Steered the transition of waterfall management to lean and Agile management practices. Including the Aflac Enterprise CRM Agile pilot. Leveraged Dynamics CRM Online in 2015.►Designed and launched Aflac Digital University to re-skill and enhance the competencies of the technology and business operations team members.

Brought onboard as a subject matter expert to leverage unique technology expertise and business knowledge for deploying solutions for leading P&C insurance companies. Oversaw implementation of core systems while successfully managing project budgets up to $15 million.Actions and Results► Steered end-to-end management of project and deployment of core systems: claims, policy, and billing for Uni-Ter Group Insurance Company.► Led an RFP for a multimillion-dollar core insurance systems implementation for Catlin Insurance, an international commercial P&C insurance provider. ► Implemented a revised enterprise testing strategy and requirements for core systems implementation for State Auto Insurance Company.

Charged with program and project management, systems implementation, vendor management and other daily tasks. Directly managed the Business Analysis team and project budgets up to $5 million.Actions and Results:► Executed process improvements for business analysis practices.► Implemented QBE FIRST’s Renters insurance product. ► Developed QBE FIRST’s Commission Tracking system.► Re-engineered QBE FIRST’s business analysis organization and processes.

Responsibilities included providing IT leadership for the Underwriting department, managing enterprise projects, analyzing and documenting both current & proposed processes & systems. Led requirements management efforts across all lines of business across the enterprise. Selected Achievements:• Led the selection and implementation for a Policy Admin platform replacement (Duck Creek Software).• Led the selection and implementation for a new reinsurance system (TIRS)• Led the implementation of an agency portal to enable agent self-service and online endorsements.

Atlanta, Ga, Us

Designed custom client-centric solutions leveraging Equifax data and technology to drive customer value. Notable accomplishment: Led the discovery and facilitated design sessions for the Sprint / NexTel merger.

Paris, France, Fr

As a management consultant executed roles across the entire lifecycle, including business analysis, quality assurance, and project management.Notable clients included:a) Coca-cola, b) Swiss RE, and c) HCA, among others.

Master Of Business Administration (Mba), Operations

Bachelor'S Degree, Business

Professional Certificate, Project Management