Member Services Staff
CurrentProvides excellent service to members, guests, and participants in the branch and on the phone.Creates a high level experience for members, guests and participants through engagement and building a connection.Understands and enforce all applicable YMCA policies.Operates membership software and all necessary office equipment.Assists in handling and resolving member, guest and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues.Assists in the sale of YMCA programs, services and products to members, guests, and participants.Provides tours to prospective members.