Wesley J. Matthews Email & Phone Number

I am the President of Matthews Legacy Group. 817-657-5773 wmatthews@sbcglobal.net The Matthews Legacy Group entire Mission Is to assist our Clients to Dare To Dream in obtaining that special house to make it their DREAM HOME. Or perhaps that Commercial property to become an entrepreneur. The Matthews Legacy Group covers the entire Dallas/Fort Worth and Houston area. My previous work experience brings a very different approach in meeting my clients needs. Simply I focus on the CUSTOMER. I am a proven leader and negotiator that makes the experience a win-win for both parties. Yes, that is possible in the world of Real Estate. As a previous Senior Leader in 2 major Fortune 500 companies, I also understand the value of Integrity, Ethics, Business Acumen, Relationship Building, and in todays world, Diversity and Inclusion. The Matthews Legacy Group will help your Dare To Dream come True!

Dallas/Fort Worth Area

Diversity is critical for organization’s ability to innovate and adapt in a fast-changing environment.At Matthews Consulting Group we customize every D&I solution to specifically meet the needs of our individual clients. Why Matthews Consulting? Because diversity breeds innovation. And innovation breeds business success. As Diversity Director I created and led National Focus Groups at Xerox and General Electric. My company also provides consulting in the area of Call Center Operations at every level. BPO, Organization Creation, Cost Management, Employee Morale and Retention. Inclusion & Diversity Consulting◾Assessment◾Measurement◾Strategic Planning◾Selecting, Hiring & Developing a Diversity ManagerCall Center Consulting ( Customer Care, Billing, IT Support) ◾BPO◾Operations Creation◾Cost Management◾Employee Morale and Retention Practices

Dallas/Fort Worth Area

Visionary operations and employee engagement leader with more than 15 years of successful experience in leadership.Known for contributing to better corporate performance by employing a collaborative leadership style, I am skilled at building effective teams, improving processes, and providing creative solutions in response to business objectives and customer feedback.I have a proven history of results in administration, call center management, eCommerce, collections, process improvement, productivity, and customer satisfaction.I have a passion for working with people, and have produced successful results in employee satisfaction, change management, and diversity.I am highly committed to diversity and inclusion. I work hard to ensure an organization's diversity and inclusion philosophy in accordance with legal requirements. I am recognized for leveraging dimensions of the executive board talents to drive organization-wide strategies that support outreach of diversity and inclusion principles.-Monitored call volume, workload, and staff scheduling to ensure call wait time and abandoned rates were achieved. -Partnered with Six Sigma Black Belts to deliver projects using Siebel CRM, optimizing the management of account information and customer support activity.-Collaborated cross-functionally with IT and program leadership to deliver special projects and enterprise programs on schedule and within budget.-Drove adoption of Xerox customer base of all account types to Xerox website and manage IT support of that website.KEY CONTRIBUTIONS:-Achieved the best performance levels 12 months in a row by motivating and developing team members, providing ongoing feedback, and implementing performance improvement plans.-Boosted employee engagement 50% by implementing monthly development and mentoring programs.-Increased and streamlined online adoption by establishing consolidated online account management tools for internal and external customer access.

Dallas/Fort Worth Area

• Delivered a 33% YOY improvement in billing, collections, customer care, and eSupport performance by establishing annual performance goals and providing the coaching, training, mentoring and leadership for team members to exceed goals.

Dallas/Fort Worth Area

• Recruited by Vice President of United States Customer Business Operations to successfully manage a portfolio of accounts over $250million which includes 3rd party consumer accounts. • Directly responsible for overseeing the leadership and management of the company collection functions. Managed a staff of 120 collectors and 6 managers.• Developed and implemented the Stage Collection Process and Early Engagement Call Center to drive consistency, achieving higher business results while improving both customer and employee satisfaction.KEY CONTRIBUTIONS:• Managed a large collections organization, making significant reductions to outstanding receivables, and reducing files as much as 40% over a four-year period.• Successfully launched cash management workout processes, supporting a more than $3M savings.• Leader of several customer administration operations including order processing, billing and collections. • Established annual performance goals, assessed employee performance and development, and deployed empowered work teams for efficiency. • Achieved and exceeded performance plans by actively managing business processes and deploying action plans proactively to ensure results.

Dallas/Fort Worth Area

• Brought on board to leverage broad competencies in credit collections and accounts receivable management and relationship-building in the management of $5-$25M in accounts receivable. • Provided hands on leadership and training to a staff; oversaw day-to-day activities responsible for collection performance, cash forecasting, financial analysis and accounts receivable performance, accurate invoices, recognition of revenue, and cash application. • Accounts receivables operation collecting by resolving customer issues. Achieved 180+ aging objectives; Negotiating payment terms, working with sales, risk and recovery groups. • Created and rapidly developed the World Wide Credit and Collections Department and Accounts Receivable Department from the ground up.KEY CONTRIBUTIONS:• Led invoice accuracy process improvement project focused on reducing errors on financial invoices. • Achieved 70% reduction in errors which improved overall efficiency, increased customer satisfaction, and reduced cost due to re-work.• Exceeded performance expectations by hiring and developing team members, and implementing action plans for improvement.