Wes Palmer Email & Phone Number

Erie, Pa, Us

Erie, Pennsylvania, United States

Commercial LinesCoordinate transitions to new vendors, new business, or technical processes, new technology, or significant changes to current technology.Implement changes that will affect business or technical processes with a moderate to high impact for stakeholders and will present challenges in complexity or deadlines.May perform duties in one or more of the following disciplines: Business data, business intelligence, security, quality, user experience, production control. Analyze business or technical processes with a moderate to high impact for stakeholders.Conduct research, generate comparisons, draw conclusions, make a recommendations, and validate solutions to effect transitional changes.Ensures actions are in alignment with Enterprise strategies.Collaborates across multiple teams to drive analysis management processes.Utilizes technical guidance received from leaders in higher level peers to address complex problems and projects.Effectively communicates with customers, team members, or other stakeholders to ensure successful outcomes.Participates in the execution and implementation of solutions.

Erie, Pennsylvania, United States

Metrics, Practices, and Governance - Office of the CIODrives transformational change that may involve complex new business or technical processes, development and introduction of new vendor partners or providers, or introduction of new technology.Implement changes that will impact a significant number of stakeholders across the organization and will present challenges in complexity or deadlines. May perform duties in one or more of the following disciplines: Business Data Business Intelligence Security Quality User Experience Production ControlLead efforts to define and implement enterprise level metrics and reporting.Lead efforts on IT Share Goals reporting.Lead efforts on Board Reporting.Identify additional areas of focus for the new Metrics team.Work with leadership to build out a team focused on maturing our ability to define and implement consistent metrics and reporting across IT.Analyze the highest level and most complex business, technical process, system and/or technical problems.Conduct research, generate comparisons, draw conclusions, make recommendations, and validate solutions to effect transformational change.Ensure actions are aligned to enterprise strategies; provide insight to assist in business or technical direction.Collaborate across multiple teams to drive analysis management processes (i.e. business, quality, experience, system). Provide practice, discipline, and technical guidance; develop and maintain relationships with other practice owners and discipline leads in order to ensure consistency.Effectively communicate with customers, team members or other stakeholders to ensure successful outcomes.Participate in the execution and implementation of solutions.Serve as a discipline lead and participate in steering committees.

Erie, Pennsylvania, United States

Erie Family LifeFocused on Process Improvement and Process Maturation for IT Analysts team.Created, documented, and standardized MI process for Life IT and Life Business.Improved EFL Support process between IT, Business, and vendors by creating regular reviews of open and new issues.Generated weekly reviews of defect Problems and Features with business partners to provide status updates and prioritization, walking through SDLC steps.Created portfolio reports, dashboards, and metrics for baselining and monthly reviews.Developed a standardized process and methodology for baselining, measuring, and reporting Analysts Skillsets to move individuals and team from Adoption to Adherence of SDLC requirements using a Skills Matrix.Created a Visual Task Board process map for defects and enhancements, including documentation.Organized comprehensive test plans for EFL and vendor changes, coordinated with Life Operations to identify key test cases and scenarios, and created a standard test plan for Analyst team to utilize and customize for any future testing.

Erie, Pennsylvania

Goal: To lead an effective and efficient ministry of First Impressions - giving our guests the absolute best experience they can possibly have. To support our First Impressions team leaders giving them all they need to succeed. To develop and provide a culture odds significance and excitement for all serving on the First Impressions team.Supervise, direct, and support the First Impressions teams: Ushers, Greeters, Connection Point, Hospitality, Information Desk, Security, ParkingLead the First Impressions ministry Sunday morning as well as Any significant "All Church" events. Maintain excellent contact and communication with the team. Provide regular training and equipping experiences that both prepare and inspire the team. Recruit and build the First Impressions team. Manage the budget for the First Impressions ministry.

Erie, Pennsylvania Area

Provide application & process development and support for assigned areas and technologies in a manufacturing business environment as part of a team responsible for supporting a wide range of internal customers and business processes. On the front end, provide IT Systems and Services that help the Sales, Marketing, and Customer Support teams engage and support customers with applications like Dynamics CRM and E-commerce solutions. On the back-end, the team helps the Chemical, Mechanical, Electrical, Software, and Quality Engineering teams develop and support products with PLM systems including Systems Engineering, PPM, PDM, Product Design (CAD/CAM/CAE), Configuration Management.Demonstrate deep understanding of business processes, technologies, and best practices within your functional area(s) of support and along the business process chain. Act as a liaison between LORD Business Partners and IT to identify opportunities to introduce new and enhanced information technology solutions supporting user base; facilitate benefits analysis, requirements gathering, solution/vendor evaluation, project planning, and estimation. Drive prioritization to maximize value of IT investments supporting user base.Act as project manager for multiple projects of medium to high impact on the business in accordance with ITSM, ITIL program lifecycle using appropriate SDLC methodologies to achieve rapid delivery of high quality solutions meeting business process and application requirements on time, on budget and consistent with LORD IT project, solution development, change and support management tools and processes.Act as an advocate of Application Lifecycle Management best practices, methods, and processes; assume ultimate responsibility for specific services or applications where designated owner.Provide technical support for designated applications; working with users and LORD IT personnel and vendors/partners to troubleshooting both application and business process issues.

Erie, Pennsylvania Area

Provide application & process development and support for assigned areas and technologies in a manufacturing business environment as part of a team responsible for supporting a wide range of internal customers and business processes. On the front end, provide IT Systems and Services that help the Sales, Marketing, and Customer Support teams engage and support customers with applications like Dynamics CRM and E-commerce solutions. On the back-end, the team helps the Chemical, Mechanical, Electrical, Software, and Quality Engineering teams develop and support products with PLM systems including Systems Engineering, PPM, PDM, Product Design (CAD/CAM/CAE), Configuration Management.Demonstrate deep understanding of business processes, technologies, and best practices within your functional area(s) of support and along the business process chain. Act as a liaison between LORD Business Partners and IT to identify opportunities to introduce new and enhanced information technology solutions supporting user base; facilitate benefits analysis, requirements gathering, solution/vendor evaluation, project planning, and estimation. Drive prioritization to maximize value of IT investments supporting user base.Act as project manager for multiple projects of medium to high impact on the business in accordance with ITSM, ITIL program lifecycle using appropriate SDLC methodologies to achieve rapid delivery of high quality solutions meeting business process and application requirements on time, on budget and consistent with LORD IT project, solution development, change and support management tools and processes.Act as an advocate of Application Lifecycle Management best practices, methods, and processes; assume ultimate responsibility for specific services or applications where designated owner.Provide technical support for designated applications; working with users and LORD IT personnel and vendors/partners to troubleshooting both application and business process issues.

Erie, Pennsylvania Area

Solves organizational information problems and requirements by analyzing requirements; designing computer programs; recommending system controls and protocols.Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.Improves systems by studying current practices; designing modifications.Recommends controls by identifying problems; writing improved procedures.Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.Manages and maintains regular communication with development team.Tests and verifies new and enhanced functionality.Maintains system protocols by writing and updating procedures.Provides references for users by writing and maintaining user documentation; providing help desk support; training users.Maintains user confidence and protects operations by keeping information confidential.Prepares technical reports by collecting, analyzing, and summarizing information and trends.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed.

- Identify software problems and determine appropriate action to be taken with the Symitar Episys system. Use effective project management techniques to handle multiple projects concurrently.- Assist in the completion of department goals which will aid in the achievement of the strategic planning goals of the credit union. Maintain communication with management about the ongoing status of projects and issues.- Contact vendors as needed to assist in the resolution of complex problems.- Provide limited computer assistance to credit union members and employees to educate them on EGEFCU’s computer accessible products and services.- Test and debug new and existing programs, including those written by others.- Provide documentation for end users and the other relevant departments.- Perform other duties of similar scope and complexity.- HTML, JavaScript, PHP/.NET, SQL Server 2000 or 2005, C++, Ruby on Rails

Part-time: Create/redesign websites using PHP, HTML, JavaScript, mySQL in the health and human services arena. Utilizing Adobe CS4 for designing, coding, and maximizing websites.

Brand development, website traffic growth, website UI and advertising revenue. Develop brand strategy and statistics systems. Web Production Manager for ECM Connection and Data Storage Connection. Newsletter Editor.

Bachelor Of Science, Computer Science

Activities and Societies: Alpha Chi

Bachelor Of Science (B.S.), Computer Science