Amy West Email & Phone Number

Orlando,

-Facilitate New Hire classes, teaching Cast Members how to use technical systems to troubleshoot Guest problems while ensuring Guest satisfaction and upholding corporate objectives and policies-Collaborate with Instructional Design team to develop and test new training content-Conduct interviews for potential candidates to determine if they are the right fit for the role-Coach new and existing Cast Members on how to improve performance-Deliver update training when new products, systems, or processes roll out to the organization

Orlando,

Passholder Help Desk-Opening Team Member; shared ideas and feedback to assist in improving our ability to service Annual Passholders-Specialized in assisting Annual Passholders with My Disney Experience, Annual Passholder Policies, special offers, and recommendations-Analyzed situations and provided Guest Service Recovery when appropriateInternet Help Desk-Assisted Guests by resolving technical issues and teaching them how to use My Disney Experience-Utilized strong problem solving skills to identify technical problems and determine how to fix them-Respond to Guest questions over email and live chat, and provide recommendations to generate revenue

Orrville, Ohio

-Created and delivered training about Foodservice and “Reason Codes” to new employees, as well as provided ongoing training and updates to existing employees-Collaborated with management to update, create, and manage “Reason Codes” for the Consumer Communications Department-Proofread and tactfully offered feedback to representatives on all written communication-Worked cross-functionally with the Foodservice team to ensure that our customers are effectively assisted-Provided exceptional customer service via email and telephone by responding to questions and complaints about products from over 40 brands

Shanghai, China

-Taught children conversational vocabulary and sentence structures in English using the Disney methods -Conducted routine consultations with parents to showcase the students’ progress as well as maintaining their desire to renew contracts-Effectively managed time to accomplish administrative tasks such as grading, lesson plans, and assessments-Sold the Disney English program to prospective parents by successfully leading demonstration classes

Orlando, Florida

-Trained cast members to safely and efficiently operate attractions while delivering superior Guest service in order to uphold Disney’s Service Basics-Lead informational tours for Cast Members from other lines of business, explaining the story behind the attraction, the mechanics of the ride, as well as facts about the artifacts placed throughout the attraction’s queue-Provided updates to cast members on changes to the Operational Guidelines

Akron, Ohio

-Produced and directed a weekly live-to-tape campus newscast -Managed a team of ten reporters; taught reporters how to create stories and use equipment; gave constructive criticism to improve reporters’ skills -Created a studio setup and lighting design; wrote scripts; worked with show graphics; assigned stories-Received Emmy nomination for outstanding student production

Akron, Ohio

- Produced weekly news package for campus newscast- Applied correct lighting, composition and editing techniques- Contributed to weekly live-to-tape studio shoots

Akron, Ohio

- Entertained listeners while operating radio production equipment- Created promotional pieces using audio editing software

Green, Ohio

-Created fliers, handouts, brochures and other marketing material -Assisted in planning of events and contests; maintained company intranet; managed time to meet deadlines-Supported the Human Resources department with administrative tasks such as payroll, processing expense reports, posting job openings, assisting with employee onboarding, filing paperwork, and more

Cleveland, Ohio

- Shadowed producers, directors, reporters, and videographers- Answered incoming calls, made calls to local police authorities- Wrote stories, took constructive feedback

North Canton, Ohio

- Delivered exceptional customer service to guarantee quality of customer experience- Sharpened multitasking skills in order to increase efficiency- Trained new servers in order to ensure the highest standard of quality for the team

Master Of Arts - Ma, Communication Management - Learning And Development, 4.0

Gained expertise in creating, delivering, evaluating, and managing training in organizations.

Bachelor Of Arts (B.A.), Mass Media Communication: Media Production & Radio/Tv, Magna Cum Laude