Dan Wetzel Email & Phone Number

Deerfield, Il, Us

Riverwoods, Il, Us

- Led the Agile Delivery Management Center of Excellence, enhancing departmental transparency by defining and optimizing delivery processes, practices, and tools, and providing comprehensive reporting using metrics and data-driven insights- Established consistent risk and dependency tools, collaborating with senior mangers to standardize delivery practices and avoid duplication of work- Baselined and tracked delivery health metrics across Payment Services (180+ Product Teams) and built accompanying guides and training- Created and managed a centralized SharePoint site for the Agile Delivery Management department, housing delivery summaries, practices, tools with guides, and department resources and job aids

Riverwoods, Il, Us

- Collaborated with Digital Payments directors and team leadership to identify and implement a customized Agile Operating Model- Assessed Agile maturity of the Product Area and partnered with leadership to implement targeted improvements- Partnered with Portfolio and Product leadership to build product-centric mindsets and processes- Mentored multiple individuals with a “co-active coaching” approach- Facilitated monthly, department-wide, product delivery check-ins with 200+ attendees- Created a program to ensure a baseline level of Agility within each Digital team

Riverwoods, Il, Us

- Coached 9 Scrum Teams, driving relentless improvement in their processes and systems- Facilitated team group and solution events- Communicated with stakeholders, escalated impediments, managed risks, and assisted teams in delivering value- Led an initiative to bring transparency to unplanned work and encourage continuous improvement in our planning and estimation

Riverwoods, Il, Us

- Certified Scrum Master (CSM) for 3 teams in parallel within Infrastructure Services- Coached the team, product leadership, and the organization toward the Agile mindset- Encouraged, supported, and guided continuous improvement of the team, its products, and processes- Introduced and cohosted Agile Coffee Chats for Scrum Masters

Riverwoods, Il, Us

Product Manager- Executed product strategy through stakeholder buy-in and influencing without authority- Developed and executed product objectives to align with product vision and roadmap- Established and prioritized product backlog based on stakeholder feedback- Marketed product enhancements and featuresIT User Experience Department Communications Manager- Wrote and published end-user facing / company-wide communications for all UX department’s product platforms

Riverwoods, Il, Us

Product Owner: - Product / Experience Owner for the following: - Yammer - Microsoft Teams - Company External Mail Relay Server - Mac Platform- Created roadmaps, implemented, and optimized product platforms based off business needs, end user feedback, and changing technology- Responsible for all end user facing communication for all department's product platforms- Worked with support operation teams to provide documents and resources to support product platforms. Collaboration Engineer: - Evaluated enterprise collaboration software/platforms and work with software engineers to integrate these tools into our environment. - This includes tools such as email (mobile and desktop clients), chat, and Office 365IT Project Manager: - Worked with upper management to define the scope of a project in and Agile environment- Coordinated internal resources and third party vendors for on time execution of projects - Explained technical jargon to business partners/stakeholders and communicate their needs to engineers

Riverwoods, Il, Us

• Provided hardware, software, and streaming media support for Platinum users• Assisted in maintaining integrity of hardware and software inventory• Supported Apple products, both mobile and computers• Assisted in maintaining documentation of End User Support processes• Project Manager for the Apple Integration at Discover using Jamf Software• Provided training to all locations on new Apple standards and practices

Cupertino, California, Us

- Outlined the differences between products and broke down technical ideas into everyday language- Identified the best product for the customer by understanding their needs and desired outcomes

On site troubleshooting and installations.Calling and taking calls from customers.Service all Apple products on campus. Re-imaging and initial setup of Macintosh computers.