Dan Wetzel Email & Phone Number

Deerfield, IL, US

Riverwoods, IL, US

- Led the Agile Delivery Management Center of Excellence, enhancing departmental transparency by defining and optimizing delivery processes, practices, and tools, and providing comprehensive reporting using metrics and data-driven insights- Established consistent risk and dependency tools, collaborating with senior mangers to standardize delivery practices.

Riverwoods, IL, US

- Collaborated with Digital Payments directors and team leadership to identify and implement a customized Agile Operating Model- Assessed Agile maturity of the Product Area and partnered with leadership to implement targeted improvements- Partnered with Portfolio and Product leadership to build product-centric mindsets and processes- Mentored multiple.

Riverwoods, IL, US

- Coached 9 Scrum Teams, driving relentless improvement in their processes and systems- Facilitated team group and solution events- Communicated with stakeholders, escalated impediments, managed risks, and assisted teams in delivering value- Led an initiative to bring transparency to unplanned work and encourage continuous improvement in our planning and.

Riverwoods, IL, US

- Certified Scrum Master (CSM) for 3 teams in parallel within Infrastructure Services- Coached the team, product leadership, and the organization toward the Agile mindset- Encouraged, supported, and guided continuous improvement of the team, its products, and processes- Introduced and cohosted Agile Coffee Chats for Scrum Masters

Riverwoods, IL, US

Product Manager- Executed product strategy through stakeholder buy-in and influencing without authority- Developed and executed product objectives to align with product vision and roadmap- Established and prioritized product backlog based on stakeholder feedback- Marketed product enhancements and featuresIT User Experience Department Communications.

Riverwoods, IL, US

Product Owner: - Product / Experience Owner for the following: - Yammer - Microsoft Teams - Company External Mail Relay Server - Mac Platform- Created roadmaps, implemented, and optimized product platforms based off business needs, end user feedback, and changing technology- Responsible for all end user facing communication for all department's product.

Riverwoods, IL, US

• Provided hardware, software, and streaming media support for Platinum users
• Assisted in maintaining integrity of hardware and software inventory
• Supported Apple products, both mobile and computers
• Assisted in maintaining documentation of End User Support processes
• Project Manager for the Apple Integration at Discover using Jamf Software
• Provided training to all locations on new Apple standards and practices

Cupertino, California, US

- Outlined the differences between products and broke down technical ideas into everyday language- Identified the best product for the customer by understanding their needs and desired outcomes

On site troubleshooting and installations.Calling and taking calls from customers.Service all Apple products on campus. Re-imaging and initial setup of Macintosh computers.