On contract to Bank of AmericaIn this role, I managed multiple software applications for the Merchant Services group. In my previous roles at Bank of America, I focused on Business Continuity and Resiliency Management. My current role covers all facets of Application Management.I managed application specifics from conception to implementation, including compliance planning and testing, end-to-end interface mapping, and application recovery.

On contract to Bank of AmericaIn support of the Business Continuity and Resiliency Management team as a Business Continuity Consultant and Delivery Lead in an Agile environment:Performed analysis of planning and testing metrics and presented these to the business executives on a weekly basis.Performed analysis of the company’s network environment in early 2020 due to the unprecedented influx of remote employees. Read and analyzed Splunk reporting and provided the metrics to business executives on an hourly and daily basis.Developed and maintained Risk and Governance policy, standards, and procedures.Researched and documented compliance metrics for multiple applications.Managed compliance planning and testing for multiple applications, including socializing testing standards, facilitating testing sessions and training application managers regarding new sources of record.Job duties involved cyber security, Sarbanes-Oxley, and COBIT protocols.Produced and maintained procedures used by Business Continuity, Governance, and Risk.Created and facilitated ITSM processes in support of audit.

Produced and maintained technical documentation for food processing equipment.Coordinated with Engineering, Production, and Sales staff to develop user and maintenance manuals for multiple systems.Developed Adobe eSignature framework for Sales and Engineering departments.

On contract to Bank of AmericaIn support of Business Continuity and Resiliency Management in an Agile environment, I developed and edited policies and procedures related to application testing and risk management.I developed and maintained documentation for Archer GRC and the new Continuity Planning Tool and provided training to application managers in its use.I developed documentation for the COBIT framework used by Global Technology.I assisted application managers worldwide with testing requirements.I managed application testing metrics, providing weekly metrics updates to senior management.Produced and maintained procedures used by Business Continuity, Governance, and Risk.Early in the COVID-19 pandemic, I monitored the bank's network infrastructure in Splunk, providing hourly metrics to Business Continuity senior management.Software Used:Adobe AcrobatTableau, SplunkBMC RemedyMicrosoft SharePoint, Visio, and Office products.

As a consultant on the DevOps team, supported multiple projects and SCRUM teams in an Agile environment: My duties included Business Analyst, Project Manager, and Technical Writer.Developed and maintained infrastructure architecture and operational procedures. Worked with the Development Team to document Control design, UI/UX design, and overall architecture of new software applications.Assisted in development of new application architecture, including control design and UI/UX design.Managed over three hundred RHEL and OEL virtual servers in the test environments.Documented and validated monitoring of production control processes.Implemented the application support process and provided troubleshooting support for applications and software.Determined business requirements, use cases and user stories for applicable programs using ServiceNow and Jira.As a Business Analyst, coordinated Development, Testing, QA, and Change Management teams through ServiceNow.As a member of the Change Management team, coordinated software deployments and hotfixes. Led international cloud deployments and hotfixes. Used AWS, Jira, Ansible Tower, and Docker.Worked with the Product Support team to resolve gaps and provide solutions.Assisted the Testing team by providing use cases and test cases as required.Supported the incident management team during incidents impacting service availability and assisted with troubleshooting and problem resolution during system availability issues.Supported the Security team with ITSEC documentation and Standard Operating Procedures.Wrote Runbooks and Playbooks for Anisble Tower.Provided application support and assisted Operations during deployments.Provided primary monitoring and support of production processes and surrounding infrastructure.Managed test data and configurations, including management of multiple SQL databases.

Contracted to Fannie Mae. Re-wrote and edited online documentation, using MS Word and Arbortext Editor.Reformatted and edited existing documentation using MS Word and Excel 2010. Moved content into structured format using Arbortext Editor 5.3.Used SharePoint and Documentum for content management.All documentation was written to the Chicago Manual of Style.

Created and wrote organizational level technical documentation for the E-6B Block I program, using DITA methodology, APA Style and S1000D. These included operational maintenance, theory of operations, fault isolation and IPBs.Used Microsoft Visio Professional to create wiring diagrams, schematics, network diagrams and data modeling.Gathered document requirements from engineering and other SMEs.Developed theory, non-theory, and illustrated parts portions of maintenance manuals, utilizing engineering documentation and existing aircraft equipment.Developed and modified schematic diagrams for new and existing aircraft equipment.Prepared required graphics for illustrators to complete and embedded graphics and tables in documentation as needed.Presented in-work documentation to customers and implemented findings generated during presentation.Printed and prepared documentation for customer review and acceptance.Tools included Microsoft Office Suite and Adobe for document creation, including Word, Excel, Visio, Arbortext and Acrobat.

Created and edited technical documentation for complex mail-sorting equipment using DITA methodology.Utilized Arbortext Epic and XMetaL XML Editors, Managed Astoria On Demand and TeamCenter Enterprise PLM Content Management Systems, and various Autodesk suites to create and edit documents.Networked with internal and external customers to provide efficient and robust operation of Astoria CMS, and to ensure proper formatting for technical documents.Managed Astoria on Demand, TeamCenter Enterprise, Arbortext and XMetaL user pools and licenses.Utilized XHTML, JavaScript and Python languages in the above work.

Performed EMT duties. Performed flight and annual physical examinations on officers and airmen.

VR-59NABSU-0170Repair and maintenance of communication and navigation systems on C-9 aircraft. Repair and maintenance of aircraft components while assigned to Aviation Intermediate Maintenance Department.

VA-165Repair and maintenance of communication, navigation, ECM/ECCM, and fire control systems on A-6E TRAM/SWIP Intruder aircraft.