Mark Leeper

Mark Leeper Email and Phone Number

Workforce Management SME / LGBTQ+ advocate / Dog Lover @ Santander Consumer USA
dallas, texas, united states
Mark Leeper's Location
Phoenix, Arizona, United States, United States
Mark Leeper's Contact Details

Mark Leeper personal email

n/a
About Mark Leeper

Accomplished Workforce Management professional with extensive experience supporting Operations partners across multiple industries. Proven ability to provide comprehensive staffing forecasting, resource allocation strategies, and strategic analysis. Adept at building strong relationships with internal and external partners to achieve required staffing levels while thinking outside the box to solve complex problems.

Mark Leeper's Current Company Details
Santander Consumer USA

Santander Consumer Usa

View
Workforce Management SME / LGBTQ+ advocate / Dog Lover
dallas, texas, united states
Website:
santanderconsumerusa.com
Employees:
3289
Mark Leeper Work Experience Details
  • Santander Consumer Usa
    Capacity Planning Analyst
    Santander Consumer Usa May 2021 - Present
    Mesa, Arizona, United States
    • Implement new capacity-staffing plans while challenging and improving upon existing model assumptions• Produce monthly call forecasts with less than 3% discrepancy • Build strong relationships between Operations, Recruiting, Training, Finance and BPO partners to achieve required staffing levels, partnering to recommend changes to improve utilization of resources while thinking outside the box to solve complex problems• Support 12 lines of business across multi-site contact centers (4) and international vendor sites (6)
    View
  • Godaddy
    Workforce Analyst Iv
    Godaddy Apr 2020 - May 2021
    Tempe, Arizona, United States
    View
  • Godaddy
    Workforce Analyst Iii
    Godaddy Sep 2018 - Apr 2020
    Tempe, Az
    View
  • Godaddy
    Workforce Analyst Ii
    Godaddy Nov 2016 - Apr 2020
    Tempe, Az
    View
  • Godaddy
    Workforce Analyst
    Godaddy Feb 2016 - Nov 2016
    Tempe, Az
    View
  • Godaddy
    Workforce Specialist Iii
    Godaddy Jan 2015 - Feb 2016
    View
  • Godaddy
    Workforce Specialist Ii
    Godaddy Oct 2012 - Jan 2015
    View
  • Godaddy
    Quality Management Specialist
    Godaddy Feb 2012 - Oct 2012
    View
  • Godaddy
    Inbound Sales And Support Representative
    Godaddy Nov 2010 - Feb 2012
  • Foster Care Alumni Of America
    Communications Director- Arizona Chapter
    Foster Care Alumni Of America Jan 2007 - Dec 2010
  • Trial Courts Of Arizona
    Bailiff
    Trial Courts Of Arizona Jun 2009 - Oct 2010
    View
  • Trial Courts Of Arizona
    Extern
    Trial Courts Of Arizona Aug 2008 - May 2009
  • Institute For Social Science Research
    Call Center Manager
    Institute For Social Science Research Oct 2005 - Nov 2008
    Tempe, Arizona
  • Arizona State University
    Teaching Assistant
    Arizona State University Oct 2004 - May 2007
    View
  • United States Senate
    Constituent Services Representative- United States Senator Kyl
    United States Senate Sep 2004 - May 2005
    Phoenix, Arizona

Mark Leeper Skills

Non Profits Research Public Speaking Policy Political Science Fundraising Legislative Relations Criminal Justice Volunteer Management Editing Public Relations Program Development Management Leadership Call Centers Customer Service Nonprofits Program Management Social Media Social Media Marketing Team Leadership Training Strategic Planning Crm Online Marketing Sales Account Management Customer Relationship Management Marketing

Mark Leeper Education Details

Frequently Asked Questions about Mark Leeper

What company does Mark Leeper work for?

Mark Leeper works for Santander Consumer Usa

What is Mark Leeper's role at the current company?

Mark Leeper's current role is Workforce Management SME / LGBTQ+ advocate / Dog Lover.

What is Mark Leeper's email address?

Mark Leeper's email address is ma****@****asu.edu

What schools did Mark Leeper attend?

Mark Leeper attended Arizona State University, New School For The Arts.

What are some of Mark Leeper's interests?

Mark Leeper has interest in Children, Civil Rights And Social Action, Politics, Education, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.

What skills is Mark Leeper known for?

Mark Leeper has skills like Non Profits, Research, Public Speaking, Policy, Political Science, Fundraising, Legislative Relations, Criminal Justice, Volunteer Management, Editing, Public Relations, Program Development.

Who are Mark Leeper's colleagues?

Mark Leeper's colleagues are Priscilla Barrera, Bea Salas, Kimberly Freeman, Ebony Jones, T Hall, Joseph Johnson, Carl Eberhart.

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