Walter Robinson Email & Phone Number

San Francisco Bay Area

San Jose, Ca

Transformed the IT function of this $56+ Million nonprofit agency with 26 locations in California that works to improve the lives of developmentally disabled individuals. Improved IT organizational effectiveness through the timely introduction of technological solutions and the establishment of strategic relationships throughout the end user community. • Upgraded critical agency accounting and case management systems including operational migration from an in-house data center to cloud based environments.• Collaborated with business leaders throughout the agency in both strategic and tactical planning to solve challenges with creative approaches and the appropriate use of technology.• Implemented retail store systems to support the establishment and operation of an expanding thrift store network.• Assumed responsibility for website management and significantly improved the reliability and agility of this function.• Improved the agency’s network performance and stability while reducing cost and complexity.• Instituted improved IT security practices that helped prevent data breaches and defend against malware attacks. • Negotiated with vendors to reduce technology and telecommunications costs by over 30% while improving performance reliability and stability. • Recruited and mentored IT staff members to become technologists who solve business problems in a cost efficient manner.

Alameda, Ca

Taught college courses that provided a broad introduction to the computer industry with emphasis on the use of Microsoft Office, the Internet and business management to classes of 20-50+ students.• Presented current technology to give students in depth understanding of the essential position of computing in business and society.• Gave lectures in visually appealing and exciting ways that motivated students to learn.• Tutored students in the use of Word, Excel, Access and PowerPoint along with Windows and the Internet.• Introduced creative approaches to improve student learning and academic success.

Monterey, Ca

Managed a multi-million dollar IT outsourcing engagement at a major agricultural consumer goods firm with 50+ locations throughout North America. • Directly managed a team of 4 project managers and 8 technical staff members located in California and Florida. In addition, provided remote oversight to Help Desk, Network Operations, project teams, subcontractors and vendors to support this engagement.• Stabilized the account and improved account profitability by 40% through the expansion of services, improved subcontractor management and the introduction of effective cost controls.• Increased client satisfaction through improved functional performance and met or exceeded all contracted service level agreements within one (1) year.• Introduced new technology and innovative solutions to achieve critical business objectives.• Overhauled processes and procedures to better support the operational needs of both Insight and the client. • Developed strong communication links throughout the client organization as the key point of contact and coordination. • Expanded Insight team technical and project management capabilities while fostering a “can do” attitude in an agile client services environment.• Transformed the engagement from a vendor-customer to a partnership relationship.

Provided consulting services in the marketing and implementation of an integrated IT management software product. • While temporarily based in the United Kingdom, established the European professional services organization, conducted engagements with financial services clients (Dresdner Kleinwort and ABN Amro) and established relationships with business partners in London, Paris and Amsterdam. • Conducted needs assessment studies, developed technology roadmaps and led business planning sessions for National Semiconductor and other clients.• Taught software training classes to increase client utilization of installed software and uncover new opportunities for additional software and services.• Defined a sales process to improve the qualification process and closure rate for sales opportunities.• Supported numerous sales and pre-sales activities in the United States and Europe by performing software demonstrations, delivering solution presentations and providing additional marketing services.

Established a firm that provides management consulting services and has completed the following engagements:• For an application development firm with significant offshore capabilities, reviewed and improved operational functions, led business development, leveraged vendor relationships and closed business. Positioned the firm to grow from $10 million to $50+ million in revenue.• For a large state agency, developed the RFI for a large systems integration project and conducted the respondent evaluation process.

Managed a regional Microsoft consulting services practice that significantly expanded business for IBM products and infrastructure services with clients in high technology (Cisco Systems, Intel and others), financial services (Fireman’s Fund, Wells Fargo Bank and others) and state government (CA, AZ and HI). • Recruited and managed a team of 3 principals and 60 consultants in CA, NV, AZ and HI. • Achieved 167% - 400% of assigned annual services quota. Drove $100M - $300M in incremental annual IBM revenue for hardware, software and services through effective account development and management. • Managed daily operations which included responsibility for achieving sales, revenue, profit and staff utilization objectives. • Provided managerial oversight to onsite project managers and team members. • Negotiated contracts, coordinated change management and resolved issues.• Developed and maintained client relationships to achieve high levels of client satisfaction.• Spearheaded the delivery of solutions that addressed client business needs by leveraging internal and vendor technical expertise. • Received IBM’s premier Golden Circle Award in recognition for outstanding performance.

Joined Northern California branch of this $5.5B integrated systems solution provider and left company when rapidly deteriorating financial conditions negatively impacted business development.

Joined this $2.5B systems integrator as Senior Account Manager and was rapidly promoted to Sales Manager as a result of outstanding sales performance with Bank of America, Wells Fargo Bank, Kaiser Foundation Health Care, Firemans Fund, Bio-Rad Laboratories and other major accounts.• Generated $30M in revenue with a $4M gross profit selling to Fortune 500 companies.• Managed a team of 6 Account Managers covering the Northern California territory.• Left company after acquisition by Tech Data and before sale to Siemens Business Systems.

Joined MicroAge franchisee as Sales Manager to improve business operations and increase sales. During a period of significant industry upheaval, provided strategic consulting advice to the franchisee owner on the future of the business. After acquisition by AmeriData, transitioned the business from retail to enterprise sales office.• Improved sales operations and grew revenue from $4M to $6M in 1 year for MicroAge.• Developed strategic business plan and positioned MicroAge for acquisition by AmeriData.• Generated $3M in revenue for AmeriData and established public sector business in Bay Area.• Accepted an attractive offer with ENTEX, the #1 systems integrator and PC reseller in US.

Recruited by the Chairman and the President of this independent IBM PC reseller to turn around business operations and increase revenue for the Northern California office.• Overhauled sales operations and increased revenue from $4M to $9M in 1 year.• Applied creative pricing strategies to win new business with the Boeing 777 project.• Expanded business with Kaiser Permanente, Bank of America and Wells Fargo Bank.• Recognized by IBM as the #1 independent reseller in the Bay Area in 1991.• Remained with the firm until it withdrew from the computer reseller industry in 1992.

Led a comprehensive turnaround of the firm’s information systems function. Established an improved internal systems environment using new ERP software and hardware. Migrated all computing activity from an outside service bureau in one year avoiding a $1 Million contract termination penalty. • Earned the IT function company-wide recognition as a valuable business contributor by resolving long standing business operational problems.• Increased profitability and productivity substantially by solving invoicing issues for the sales operations and account receivables functions using new systems capabilities and processes.• Leveraged new telephone technology to improve outbound freight operations and increase the utilization of a new automated warehouse.• Created a user community to encourage broader utilization of computer technology and establish a forum for identifying future IT needs.

Mba, Management

Bachelor Of Science - Bs, Computer Science

Education record