Aaron Jones Email & Phone Number

Eugene, Oregon, United States

Eugene, Oregon Area

Springfield Oregon Area

Provide technical expertise to clients to resolve system, software and/or networking issues. Assist with SOHO wired/wireless network setup and configurations to maximize network speed and coverage. Consult clients on suggested hardware, software, and network upgrades. System repairs, upgrades, and educate clients on system and software usage.

Springfield, Oregon

• Provide advanced enterprise-level support to clients of Symantec’s products including system and network configuration and optimization, backup and disaster recovery, software and system log analysis, application.
• Achieved Top 10 in case resolutions across all of Backup Exec support sites within my first year.
• Maintained greater than 80% in top customer satisfaction survey metrics.

Springfield, Oregon

• Provide advanced enterprise-level support to clients of Symantec’s products including system and network configuration and optimization, backup and disaster recovery, software and system log analysis, application.
• Achieved Top 10 in case resolutions across all of Backup Exec support sites within my first year.
• Maintained greater than 80% in top customer satisfaction survey metrics.
• Offered promotion to Technical Support Engineer within 6 months of employment.

Eugene, Oregon

• Course highlights: network administration, Windows administration, Linux CentOS administration, computer hardware, Cisco routers, wireless networking, technical support, databases, network design & analytics, security.
• President’s and Vice President’s List; Phi Theta Kappa (international honor society); GPA: 3.84

Eugene, Oregon

• INTERN:
• Test, evaluate, and debug computer systems.
• Perform diagnostic and testing of computer hardware.
• Installation of OS and Drivers.
• System building to specification guidelines.
• Dismantling, sorting, and recycling non-reusable computer systems.

Eugene, OR

• Provide high-quality customer service and sales in addition to pawn loan consultations and loan processing. Prepare all computer systems that are to be released for sale, by wiping system drives to remove personal.
• Proposed and implemented a technical project to create a computer testing and image deployment center to ensure proper preparation and management of computers systems with data security in mind.
• Exclusive technician responsible for all computer inventory, customer QA, repairs, analysis, OS/driver installations, and data security.
• Management duties including opening and closing of the store, managing all sales and loan cash drawers, facilitation of employee duties.

Eugene, Oregon

• Provide high-quality customer service and customer relations with staff, patients, and visitors. Preparation of food in cafeteria and coffee drinks in coffee barista. Cashiering, stock products, inventory management.
• Assisted each year with organizing the annual fundraising event, "Draw Me a Miricle" Auction, that benefits the Children's Miricle Network.

Bachelor’S Degree, Computer Information Technology—Network Operations And Security

Activities and Societies:Course highlights: network administration, network design & analytics, system and network security, project.

Associates Of Applied Science, Computer Science - Network Operations, 3.87

Activities and Societies: Phi Theta Kappa - Honor SocietyCourse highlights: network administration, Windows administration, Linux CentOS.

High School Diploma, General High School Education