William M. Hayden Email & Phone Number

United States, Remote

Lab Manager for the Aruba Networks Demonstration Experience Platform (DXP) which provides fully interactive demonstrations and tools that are used by HPE marketing, engineering and internal and external sales teams.

Dallas/Fort Worth Area - Remote

• Provide consultative and advisory services to Zebra's largest customers
• Drive the Service Restoration and Problem Management processes, monitor it and make recommendations for continuous improvement.
• Plan, coordinate, and control the restoration of high impact system incidents and/or service outage that may put customer operations/business at risk.
• Manage critical escalations where any element of delivery is not performed according to agreed SLA/OLA KPIs.
• Work with development teams to derive root cause beyond incident restoration, evaluate risks and design mitigation and improvement action plans.
• Perform critical analytical analysis on incident cases and develop processes and other enhancements to improve Zebra solutions, products and services.

Dallas/Fort Worth Area - Remote

• Engineering manager (player/coach) for a growing team of systems engineers that are focused on the sale, delivery and support of complex solutions
• Key areas of focus are the consultation, design and delivery of Presence and RTLS Active and Passive RFID solutions, Hosted and Cloud services, IP Networks, Cellular and WIFI backhaul
• Mentor engineering staff on methods of delivery, technologies, strategies and areas of focus
• Work with the world’s largest enterprise and logistics companies to drive sales of emerging solutions – currently engaged in several large PoC’s and Pilots
• Develop strategic roadmaps related to technology investments and solutions
• Conduct interactive top-down analyses and assessments of business processes, operations environments, systems architectures and current technology assets

Farmers Branch, TX

• Lead Systems Engineer for largest individual WLAN sale in company’s history
• Lead Systems Engineer and Lead Network Engineer for largest Managed Services win in the company’s history
• Network design and delivery lead for many Enterprise Managed Services customers
• Designed, Implemented and Supported Service Provider (IPTV), Mission Critical, Public Safety (PSA, E911, P25, APCO) and Enterprise networks
• Performed consultative services to Government, Mission Critical, Public Safety and Enterprise customer for readiness compliance, security, scalability, availability, interoperability and manageability of their network.
• Designed the Managed Services Data Center network and assisted with its integration with Corporate IT and customer network infrastructures

Dallas/Fort Worth Area

• Assist Government, Enterprise and Service Provider customers in defining and achieving strategic roadmaps related to technology investments and solutions with an emphasis on Mission Critical and IPTV Service Provider.
• Conduct interactive top-down analyses and assessments of business processes, operations environments, systems architectures and current technology assets.
• Recommend short-term solutions & long-term strategies that leverage current assets, resources, and processes while supporting alignment / re-alignment with long-term visions and goals.
• Manage and Support on-going projects & programs to ensure current and future technology investments maintain alignment with long-term targets.

Dallas/Fort Worth Area

• Consultative sales engineering and professional services delivery to State & Local Government, Public Safety [Police, Fire, EMS] & Critical Infrastructure [Utilities, Ports, Transportation]
• Plan and participate in analysis and assessment of existing customer IT network infrastructures to identify design and implementation gaps, and the remediation of departures from industry-accepted best practices for.
• Design and integrate gap closure solutions that embrace the 'common criteria' for mission critical network infrastructures: Scalability, Interoperability, Manageability, Security and High Availability.
• Service Portfolio / Solutions funnel includes: Network Assessments, Gap Analyses, Impact Studies, Network Security Audits & Remediation, Application Integration & Optimization, Network Augmentation Roadmaps, Wireless.

Dallas/Fort Worth Area

• Complex systems integration services involving integration of core and distribution IP networks and Internet services with Radio Access Networks for various domestic and international 2G/2.5G/3G Mobile Wireless Carriers.
• Designed and integrated 2 Invisix Centres-of-Excellence in Fort Worth, TX and Beijing, PRC.
• During build-out and launch of Invisix Centres-of-Excellence in Fort Worth, TX; San Jose, CA; London, UK; Tokyo, Japan; and Beijing, PRC supported integration of GSM & CDMA Radio Access Network test platforms and their.
• Project leadership roles during 1X-CDMA core IP network reference architecture development, system integration testing, application integration testing, customer field trials, and nationwide commercial launches.

Arlington, TX

• Responsible for the operation and maintenance of the North Texas region's Cellular switching and all related systems ensuring six 9’s availability.
• Test, diagnose, accept and provision DS3 and DS1 circuits.
• Responsible for equipment change outs and upgrades.
• Responsible for software updates.
• Analyze system statistics and implement changes to improve system performance.
• Engineer and manage network resources.

National And International

• Responsible for the operation and maintenance of Echelons Above Corp (EAC) tactical switching and all ancillary systems ensuring five 9’s availability in harsh tactical environments.
• Supervised and trained communication technicians to install, initialize, operate and maintain tactical switching and ancillary systems.
• Participated in the design and implementation of EAC and below Networks for both live mission critical and training situations.
• Analyze and resolve complex systems faults in tactical environments.
• Supervised, trained and corrected failures to component-level to meet availability and reliability standards.
• Coordinated and assigned duties for communications technicians to perform regular systems checks and alignments on switching equipment.

Bsit, Information Technology, 4.0

Graduated Honors

Aas, Computer Electronic Technology, 3.6

Graduated Honors

Ags, General Studies, 3.7

Graduated Honors

High School Diploma