Andrew Whelan Email & Phone Number

Denver, Co, Us

New York, Ny, Us

• Executive Product & Technology leader responsible for the strategic vision and tactical plans for the company’s industry-leading solution portfolio.• Achieved substantial success by driving double-digit growth in revenue and material expansion in margins in 2021.• Oversee and coordinate all elements of the company’s services and SaaS solutions from discovery to development to market.• Provide supervision and direction to over 300 personnel across all operations on a shared mission to protect the company’s number 1 market position.• Operate with a strong and ongoing focus on developing new revenue streams and developing skills across the team.• Perform the improvement and standardization of working methods and develop skills with best practices, such as Pragmatic Marketing and Scaled Agile (SAFe).

New York, Ny, Us

• Demonstrated a track record of substantial success by presiding over the assessment, design, and execution of multi-million dollar digital transformation investments.• Propelled significant increases in revenue growth and capitalized on major on-going cost savings.• Spearheaded all aspects of the company’s enterprise-wide transformation program to allow for maximum success.• Leveraged expertise in the creation and design of innovative and effective solutions to improve workflows, applications, data management, and architecture.• Orchestrated the recruitment and assembly of more than 250 personnel for cross-functional teams.• Directed all aspects of transformation and change management improvements for the company as part of assigned duties.• Navigated the organization and coordination of governance, including Architecture Review Board and UX/CX oversight.

New York, Ny, Us

• Tasked with overseeing vision, strategy, and day-to-day operational plans for CT’s large Law Firm customer segment.• Conceptualized, developed, and implemented an innovative multi-year business, product, and technology strategy, resulting in massive segment revenue growth.• Pioneered the development of the new “Concierge Services” offering and orchestrated the launch of new customer service applications, leading to a significant increase in market share.• Carried out the development and establishment of a highly effective go-to-market plan, achieving a 2x increase in key product usage and significant improvements in sales and marketing ROI.• Prospected for, identified, analyzed, and executed bolt-on acquisitions to accelerate the growth of the company.

New York, Ny, Us

• Supervised and directed all operations of customer-facing teams across all phases of the customer relationship lifecycle, from new logo acquisition to customer retention.• Guaranteed the continuous and consistent meeting and surpassing of revenue growth targets through the effective execution of new strategies for sales pipelines, account management, and high-touch support.• Devised, developed, and implemented programs for key accounts, inside sales, sales enablement, and relationship management, resulting in improvements in customer satisfaction.• Orchestrated all elements of the planning and execution of the transition of the Sales and Customer Success functions to a segment-focused organizational structure.

New York, Ny, Us

• Administered day-to-day operational collaboration with customers, including order intake, account management, and issue resolution.• Carried out the recruitment, onboarding, coaching, and leadership of a team of over 100 Customer Success personnel across all activities.• Devised and developed new methods for employees to deliver top-quality and industry leading service, including remote work, dedicated operational improvement roles, and centralized client-project management.• Oversaw customer experience (CX) feedback loops and analyzed for operational improvement opportunities.

New York, Ny, Us

• Entrusted with presiding over all elements of new product launch for business licenses, as well as defining requirements for services and SaaS applications.• Focused on driving significant increases in revenue generation, leading to product revenue increasing from $0M to $3M+.• Furnished assistance and support to customers and internal stakeholders in obtaining a strong understanding of licensing and in crafting strategies for compliance.• Served as a frequent presenter at a wide range of industry events and conferences.

Mba

B.A., Journalism; Public Relations

Education record