Samuel White Email & Phone Number

• Completed Work //
• Led a small team in the design and implementation of internal documentation for Salesforce utilizing Atlassian's Confluence.
• Conducted both Train-the-Trainer sessions and full end-user training sessions for over 200+ employees across all regions and teams which went live.
• Created self-paced training videos using Camtasia which cover the high-level introductory to Cengage Group's instance of Salesforce.Ongoing Work //
• Assist in the leadership, steering, documentation, training, and continued improvement of the Salesforce CRM Service cloud which currently impacts five distinct Business Units around the world.
• Facilitate multiple meetings acting as a liaison between Business and Engineering.

• Documentation //
• Track updates of active internal Documentation & Training Team projects and relay information to respective stakeholders.
• Create, organize, and maintain large collections of both internal and customer facing documentation for multiple teams both within and without the Support Organization.
• Active participant in all aspects of the Support Organization’s new-hire process from interviewing and hiring to account creation, onboarding, and new-hire training of varying lengths based on employee role.
• Spearheaded committee to review and overhaul hiring process for prospective candidates of Technical Support.Learning & Development //
• Create videos and media content for company-wide events as well as educational overview content for multiple Product Test-a-Thons over the years.

Independence, KY

Independence, KY

Cincinnati, OH

• Shift Lead + Master of Maintenance //
• Responsible for cash handling at beginning and end of shifts including accounting for all sales, nightly deposits, and tip outs to bartenders and support staff.
• Coordinated staff on shift to provide the best possible bar experience for guests.
• Trained new staff, provided guidance and mentorship for inexperienced bartenders, barbacks and door staff.
• Worked with staff and management on all levels to identify and improve upon issues throughout the bar.
• Responsible for maintenance of bar including in-house repairs of damaged items or spaces.

Cincinnati, Ohio

• Front of House Manager
• Conducted employee application follow-ups including interviews, hiring, orientation and setting training schedules.
• Created schedules for server, bartender, expo, busser and host positions.
• Coordinated Front of House staff including servers, bussers and bartenders to create the best atmosphere and provide the best guest experience possible.
• Provided support as necessary for all sections of the FoH.
• Handled customer complaints and issues and attempted to provide best possible solution to satisfy our guests while also maintaining Bar Louie standards for business dealings and professionalism.

Cincinnati, OH

• Student Affairs IT Support Specialist
• Conducted virus removal, device optimization, and IT consultation services for UC staff and faculty; 88.5% increase in resolved tickets since initial employment.
• Repaired and maintained over $100,000 worth of computer equipment resulting in a decrease in equipment turnover, thereby saving the University over $15,000 in new device purchases.
• Established interdepartmental hardware exchange to more effectively support the Division without the need for each department to make technology-related Surplus runs.
• Prepared new computers and laptops for users, ensuring all hardware and software is compliant with UC standards for information security.
• Built an in-house server to unify services and resources for the Student Affairs IT Department, including: ticketing and inventory systems, remote support system, share drives, documentation, apps and tools.

Hamilton, Ohio

• Removed viruses and provided hardware and software maintenance to company computers, laptops, smart phones and tablets.
• Provided IT support both hands on and remotely. Trained end-users on errors and how to handle future issues, thereby empowering them to help themselves in the future.
• Created an electronic filing system for IT request forms to provide easier sorting and searching of end-user requests. Scanned and sorted over 2,000 individual documents into roughly 1,000 different employee and.
• Prepared new and refurbished devices for deployment by scrubbing the hard drives and re-imaging fresh Operating Systems.
• Setup user desks and work stations.
• Assisted in Active Directory management, user permissions and user account creation / disabling.

Cincinnati, OH

• Student Affairs IT Support Specialist
• Conducted virus removal, device optimization, and IT consultation services to UC faculty.
• Repaired and maintained over $100,000 worth of computer equipment resulting in a decrease in equipment turnover, thereby saving the University over $15,000 in new device purchases.
• Spearheaded server upgrades and data migration efforts for the Counseling and Psychological Services department.
• Prepared new computers and laptops for users making sure all hardware and software was compliant with UC standards for information security.VPS Manager Search Committee (Nov 2014 - Jan 2015)
• Represented Student Veterans in the search for and hiring of a new program manager for the University of Cincinnati's Veterans Programs and Services office.

Helena, MT

• Field Technician
• Installed, repaired and managed small home networks daily.
• Assembled and programmed Canopy and Ubiquity 2.4 and 5.7 GHz wireless receivers.
• Managed large customer files, also responsible for overseeing service maintenance and information accuracy for multiple accounts.Tech Support
• Provided phone support for customer’s hardware, software and networks both home and commercial.
• Preformed troubleshooting, analysis and resolution of computer and network problems.

Monterey, CA

• Supply and Logistics Clerk
• Developed training curriculum and Standard Operating Procedures for daily operations.
• Maintained and kept full accountability for over $500,000 worth of supplies.Russian Linguist
• Certified Russian Linguist by the Defense Language Institute, Foreign Language Center.
• Translated and interpreted text documents, conversation, and military intelligence as required.
• Taught beginner Russian courses to new students of the Defense Language Institute.

Helena, MT