Sean White Email & Phone Number

Denver, Co, Us

Colorado, United States

Overseeing locations in the Denver Metro Area

Denver, Colorado

Formerly Vision Care Specialists

Colorado

•Responsible for surgical sales, growth, patient experience in the Colorado market•Directly supervise sales in all six Colorado locations, guide Practice Leaders in training & development of clinical staff in regards to sales, patient experience, & compliance•Responsible for marketing initiatives such as sourcing/designing custom-labeled bottled water, ordering name badges and business cards, creation/ordering of event collateral, patient recalls & associated collateral, in-clinic collateral design, and guidance & assessment of promotions and advertising campaigns in partnership with Marketing Department•HR oversight for direct reports and coaching Practice Leaders in HR areas including recruiting, staffing & hiring, corrective action, employee separation, cultural initiatives, payroll & timekeeping, and celebration•Created patient service model for the company — an all-encompassing guide to patient service and satisfaction, service recovery, personal connection skills, patient retention, sales•Partner with Regional President in devising surgical goals•Manual tracking of sales results and KPIs using Microsoft Excel, Google Sheets•Created & manage incentive plans•Implemented NPS and reviews platform, and manage daily, including responding to reviews and questions or comments on social media platforms including Google, Yelp, and Facebook, and creating reports on social media reviews growth.•Doubled surgical upgrade percentage for the Colorado Front Range within 45 days of employment•Manage employee engagement app, including theme changes, contests, news, and utilization reporting•Partner with call center and listen in on calls to understand leads and modify patient satisfaction practices•Facilitate and lead cultural rollout to clinics•Travel to all clinics in the Colorado Front Range and Grand Junction markets to support and coach clinic leadership and staff in sales and patient experience, as well as to conduct compliance & marketing audits

Denver, Co

Lead a team of retail, lab and optometric technician associates and managers to help customers see and look their best, while meeting and exceeding LensCrafters’ Customer Experience Indicators, including sales to plan, “Right the First Time” results, traffic conversion, and Net Promoter Score results. Primary focus is to ensure that store team is connecting with every customer and patient on a personal level, exploring their needs, and exceeding their expectations. This is accomplished through in-the-moment coaching and cultivating an environment of trust and openness where all associates feel comfortable delivering and receiving feedback to and from store leadership and amongst their entire peer group. Networking in the mall, in the community and through other resources such as LinkedIn in order to have a bench of brand-right talent ready to recruit at all times.

Only Certified Optician in the store — primarily responsible for sales and service including eyewear manufacturing, repairs and adjustments, patient intake and pre-exam testing for the Doctor of Optometry, and training patients in contact lens care, insertion, and removal. For 2003 through 2006, ranked number one sales associate based on sales volume and sales metrics in the Rocky Mountain region, and the number two sales associate in the entire Western Territory (approximately 300 stores).