Sean White Email & Phone Number

Denver, CO, US

Colorado, United States

Overseeing locations in the Denver Metro Area

Denver, Colorado

Formerly Vision Care Specialists

Colorado

• Responsible for surgical sales, growth, patient experience in the Colorado market
• Directly supervise sales in all six Colorado locations, guide Practice Leaders in training & development of clinical staff in regards to sales, patient experience, & compliance
• Responsible for marketing initiatives such as sourcing/designing custom-labeled bottled water, ordering name badges and business cards, creation/ordering of event collateral, patient recalls & associated collateral.
• HR oversight for direct reports and coaching Practice Leaders in HR areas including recruiting, staffing & hiring, corrective action, employee separation, cultural initiatives, payroll & timekeeping, and celebration
• Created patient service model for the company — an all-encompassing guide to patient service and satisfaction, service recovery, personal connection skills, patient retention, sales
• Partner with Regional President in devising surgical goals

Denver, CO

Lead a team of retail, lab and optometric technician associates and managers to help customers see and look their best, while meeting and exceeding LensCrafters’ Customer Experience Indicators, including sales to plan, “Right the First Time” results, traffic conversion, and Net Promoter Score results. Primary focus is to ensure that store team is.

Only Certified Optician in the store — primarily responsible for sales and service including eyewear manufacturing, repairs and adjustments, patient intake and pre-exam testing for the Doctor of Optometry, and training patients in contact lens care, insertion, and removal. For 2003 through 2006, ranked number one sales associate based on sales volume and.