Susan Whitley Email & Phone Number

Salem, Oregon, United States

• As a Learning and Development Specialist with the Oregon Home Care Commission (OHCC) I use andragogy theories and the ADDIE methodology to create training curriculum for workers who provide services to aging people and people with disabilities. This includes presentation material, assessments, learner workbooks, eLearning modules, and translation of courses into various languages. • Utilizes Articulate 360, Storyline and Rise, for eLearning development.• Frequently meets with Oregon Department of Human Services stakeholders and subject matter experts to collaborate on new training courses and revise existing ones.• Works with Oregon State University's learning management system, PACE and Canvas, to update and edit OHCC course material.• Assists in updating the OHCC Elevate newsletter by using Adobe InDesign.• Occasionally trains online/in-person courses and provides in-person support for training sessions throughout the state of Oregon.

Portland, Oregon

• As an Epic Trainer at OHSU I worked in the Information Technology Group (ITG) department onboarding new clinicians and providing staff development.• Obtained my Epic Curriculum Proficiency in Optime/Anesthesia.• Credentialed in many organizational specific courses within multiple Epic applications. Optime: Anesthesia Provider, Circulator OR Nurse, Pre/Post Nurse, Surgeon, and Procedural Nurse. Clindoc: Inpatient Provider, Inpatient Nurse, HUC/Unit Secretary, CNA, Clinical Case Management, Social Work, Nutrition and Dieticians, Technicians and Technologist, Rehab, Respiratory Therapist, Research Staff. Stork: Inpatient/Ambulatory Nurse and Ambulatory Support Staff (MA/Tech). Ambulatory: Provider, Nurse, Support Staff (MA/Tech), Rehab, Nutrition and Dieticians, Clinical Case Management, Social Work. Beacon: Inpatient Nurse. Kaleidoscope: Provider. • Also trained Epic customization classes that provided higher-level optimization knowledge in SmartTools, Orders/Order Sets, Hyperspace Personalization, and In Basket.• Utilized the instructional design ADDIE model when developing curriculum and training materials: lesson plans, participant guides, proficiency assessments (EUPAs), written tip sheets, and Epic NOVA upgrade notes to end users. • Facilitated meetings with key stakeholders and subject matter experts on projects to determine scope, timeline, resources, and deliverables. This included working with clinicians, Epic system analysts, and informaticists. • Well-versed in Echo 360 and Articulate 360. I developed video tip sheets and eLearning modules using Storyline and Rise.• Provided mentorship and coaching to new departmental hires to improve application knowledge, training strategy, and delivery.

Greenville, South Carolina Area

• Conducted in-classroom training on Epic and other hospital software applications.• Credentialed in Resolute Professional Billing, Resolute Hospital Billing, Cadence and Grand Central/ADT applications.• Assisted in the creation and validation of training material, which included tip sheets, participant guides, and lesson plans.• Provided on-site support to various clinics and facilities during Epic implementations.

Greenville And Greer, South Carolina

• Registered all incoming patients to the Main Business Office and Emergency Room using Epic, rotating between two healthcare campuses.• Departmental lead for operational questions and issues when the manager was out of the office. • Conducted peer interviews and provided input on the final decision for new hires.• Assisted in a new hire mentoring program that consisted of supporting and evaluating new hires within a 3-4-month probationary period.

Augusta, Georgia Area

• Prepared and completed pre-surgical documentation, such as insurance pre-authorizations.• Coordinated hospital surgery schedules for surgeons specialized in burns and wounds.• Collaborated with other partner surgical practices in cooperative care procedures for patients. • Scheduled post-operative appointments and/or follow-up care.

Augusta, Georgia Area

• Managed and updated confidential medical record files for all patients. • Processed medical record requests for any associated legal procedures. • Performed diverse front office and administrative responsibilities.

Bachelor Of Arts - Ba, Communication And Media Studies, 3.5 Gpa

Honors: USC Upstate Deans List Spring 2015, Spring 2016, and Fall 2016

Master Of Education - Med, Adult And Continuing Education And Teaching

Activities and Societies: I start my 2-year master's degree in Adult Higher Education Fall 2024