Investor Accounting/Bank Reconciliation

Support and assist the Closers throughout the real estate transaction.• Auditing all documentation received for accuracy.• Reviewing preliminary property title report and clearing title to be free and clear of any liens prior to closing.• Responsible for assisting with wire approvals, disbursement of files and assisting with administrative duties related to escrow closing.• Assists with creating all the closing documents on behalf of the lender and ensures that the documentation meets government compliance standards.• Ensure that the mortgage as a whole meets all the mortgage compliance regulations and funds the loan. • Resolves escalated issues, resolves disburse holds and doc delays, customer service, scheduling, and verifies vestings. • Resolves payoff shortages, collect past due funds from borrowers reflected from the HUD, develop and maintain relationships with lenders, order payoffs, and obtain subordinations and clearing titles.

• Process payday, title, and home loans for customers.• Manage centers and assisted Service Associates.• Review client’s files to arrange refinances and payments.• Assist clients with bill payments. Increase sales of products.

Controlled and managed daily teller functions which included processing client transactions, and monitoring monetary floor limits for branch personnel. • Assisted existing and potential customers with consumer lending and product information.• Responsible for preparing weekly and monthly diagnostic reports for audit compliance and maintenance in accordance with FDIC regulations.• Assisted all commercial customer and vault needs.Whitney Bailey

Responsible for the interpretation and application of the Staff Rules, regulations and procedures ensuring uniform application in accordance with guidelines from Headquarters.• Ascertains human resource requirements for the office ensuring the timely advertisement and filling of vacancies• Controls the maintenance of the personnel records in the office; Monitors the follow-up of correspondence between each sub/field-office and Headquarters, ensuring that outstanding queries receive a timely response, after due analysis. Maintains and monitors leave records and requests for overtime.• Participates in the selection of internal candidates and submits appropriate recommendations; Interviews and tests new candidates, verifying educational qualifications and previous employment record; Manages the advertisement and filling of local vacancies, advising applicants on the nature of the responsibilities to be performed as well as entitlements and career prospects.

Performed various clerical duties to include bookkeeping.• Assisted customers with purchases and handled sales transactions.• Successfully resolved customer concerns.• Filed, typed, copied, and performed various office duties.• Utilized strong organizational and analytical skills, and a proven ability to handle multiple tasks.