Responsible for partner rebate process, managed print billing, and tracking spiff funds.• Develop partner product revenue dashboards reducing the need for external tools.• Maintain CRM views for Business Development Managers and Specialists.• Collaborate with managers to track VIR/GIR rebates.• Serve as project lead for various quarterly projects such as sales contests resulting in increased growth margin

Delivered comprehensive daily reports on sales data to 15 sales managers, enhancing visibility and providing actionable insights for the inside account managers.• Analyzed report data and identified key areas for improvement, providing recommendations to inside sales management.• Interfaced with technical teams to request enhancements to CRM, Microsoft Dynamics AX, and other internal programs.

• Batch loading large numbers (400+) of new parts into Microsoft AX• Auditing team performance by spot checking approved parts• Maintaining queues ensuring all parts are approved within one hour• Providing training and support to the team• Providing coverage where needed

Approved hardware, software, and service parts using Microsoft Dynamics AX.

Managed hardware returns for SHI International Corp. customers. Worked with 3 major distribution centers to acquire return material authorization numbers. • Informed sales reps of customer refund issues.• Spearheaded the Ann Taylor iPad return process.• Processed 17-20 returns daily from arrival to ship.

Processed product orders for 10 purchasing accounts using SAP.• Provided order information to external partners such as brokers, customers, and carriers.• Generated sample product orders for internal employees and external sales associates.• Collaborated with the credit team to resolve customer payment issues.

Coordinated with various groups to facilitate company-wide rebranding of Loctite adhesive products via Hybris.• Employed v-lookups to find and remove duplicates from databases.• Scrubbed company sitemaps to ensure easy access and optimization for search engines.• Recorded online training and eblast statistics.