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Lead the daily allocation and deployment of over 5,700 UPS vehicles, including the procurement of rental vehicles, across the North Cal District.Evaluate the implications of long-term and short-term forecasts on operational strategies, ensuring alignment with California's Advanced Clean Fleet (ACF) law for transitioning to an all-electric fleet by 2035.Enhance operational efficiency by optimizing methods, processes, and workflows in collaboration with automotive and center… Show more Lead the daily allocation and deployment of over 5,700 UPS vehicles, including the procurement of rental vehicles, across the North Cal District.Evaluate the implications of long-term and short-term forecasts on operational strategies, ensuring alignment with California's Advanced Clean Fleet (ACF) law for transitioning to an all-electric fleet by 2035.Enhance operational efficiency by optimizing methods, processes, and workflows in collaboration with automotive and center teams.Excel in problem-solving, swiftly addressing issues concerning vehicle availability and breakdowns.Analyze data to develop and implement work measurement strategies. Show less

Oversaw the daily operations of drivers, ensuring the safe and timely completion of tasks.Monitored high-risk deliveries and managed customer inquiries and complaints, achieving resolution within one hour to uphold customer satisfaction and foster long-term relationships.Streamlined procedures and managed systems for efficient execution of tasks.Assisted in managing sensitive and time-critical information.Adapted customer accounts to meet evolving needs and expectations… Show more Oversaw the daily operations of drivers, ensuring the safe and timely completion of tasks.Monitored high-risk deliveries and managed customer inquiries and complaints, achieving resolution within one hour to uphold customer satisfaction and foster long-term relationships.Streamlined procedures and managed systems for efficient execution of tasks.Assisted in managing sensitive and time-critical information.Adapted customer accounts to meet evolving needs and expectations, maintaining high levels of customer service. Show less