Whitney Dodd Email & Phone Number

Certified SCRUM MasterLeverage our API's to build requirements Lead development team Practice all SCRUM ceremonies Lead BA for new product offerings Lead BA for overall Consumer siteWork with stakeholders and Product Managers to ensure we are delivering high quality products to end users

Plano, Texas

Serve as 2nd level support for internal escalations.Research JSON and XML for our integrated partners (Encompass, Lending Tree, Zillow, MortgageBot, Byte, API)Serve as escalation between Client Services and Product.Prioritize technical cases based on our customer demand needs.Consistently test the Optimal Blue system to ensure product availability.Organize.

Plano, Texas

Manage group of 8 or more account managers (junior and senior account managers)Coach current team members on ways to improve their customer satisfactionInnovate processes to create a more efficient work environmentCreate process improvements with regard to our systemEducate customers on new tools/services we offerCreate procedures for the enterprise.

Train and support multiple customers with various levels of sophistication.Train and design customer sites that adapts to their different business models.Communicate with customers by phone addressing any questions, problems, and ongoing training.Update customers with any new technology functionality that benefits their business models.Demonstrate.

Researched, wrote, and published internal communications to production associates as well as corporate associates.Oversaw medium to large projects and/or phases of projects or larger scope to implement new and/or modified processes, procedures, and/or initiatives.Developed detailed work plans, schedules, project estimates, resource plans and status.

Answered technical questions regarding company products and programs.Supported account executive sales team. Recommend best product for client based on their financial needs.Interacted with internal and external customers on a daily basis in a professional manner.Complied with company policy and procedure guidelines on specific products and programs..

Acted as a liaison between the mortgage brokers and underwriters, answered basic underwriting questions, and coordinated closings with all parties.Developed and maintained key business relationships with loan brokers and title companies.Built rapport with existing and new brokers.Acted as an account manager by maintaining a $15 million pipeline and by.

Ba, Marketing

Activities and Societies: TMA - Tech Marketing Association

Bba, Marketing