Whitney Mcgraw Email and Phone Number

•Handling patients, referral sources, and administrative department inquiries •Entering patient information into a customer information system•Ensuring customer satisfaction and assisting them with issues/concerns related to their health.•Serving as a backup when other employees are out due to absent staff members •Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers•Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty •Becoming educated in qualifications of multiple insurances to ensure clean order intake

*Respond to customer service requests by prioritizing and dispatching service requests to available installation or service technicians; act as liaison between technician and customer service employees. *Troubleshoot and resolve issues by fixing the customers problem over the phone with the customer whenever possible eliminating unnecessary truck rolls. Escalate any issues outside of your technical scope. *Pre-call any customers that fall out of the automated pre-call system to verify issue, scheduled appointment date and time and reschedule missed appointments. *Record customer service calls into computer to provide accurate customer service history in each customer account and record of service calls. *Assist the technicians over the phone by sending hits to DCT's, troubleshooting MOXI, SVOD, VOD, HDTV, Cable Cards and High Speed Internet issues to ensure all services are working for the customer. *Close work orders using proper solution and clear codes. Ensure billing is complete and accurate by verifying the services installed are reflective of the services on the account along with the appropriate one time charges being added to the account. *Record and classify all inbound calls with the Call Tracker tool.

ResponsibilitiesTake tickets for waiting patrons and park or receive vehicle.Dispense change if a person pays fee to park.Help customer locate their vehicle.Give directions to the nearest highway or destination.Help patrons exit parking garage safely.Call security for flat tires, car incidents, and etc.AccomplishmentsI have accomplished making 100% on all my sum total test.I also have accomplished learning how to operate different cashier positions through out the hospital.Skills UsedAble to operate free computer.Knowledge of electronic cash register and system.Proven record of assisting customers by quickly responding to inquiries.

Responsibilities°Work with my fellow employees as team so that we may see great improvement in our sales.°Support sales reps in making sure our sale go up and stay at 95% at least.°Quickly and effectively solve customer challenges.°Maintain quality control/satisfaction records,constantly seeking new ways to improve customer service.

Ensure customer's orders are filled and delivered in a timely fashion.* Provide accurate and efficient customer serviceComputer Skills* Microsoft Word, Excel, Publisher, Power Point, Internet Search EnginesInvolvement/Activities* Interact Club• Helped lead the volunteer read program for Center Point Elementary• Assisted and lead the front end of a fundraising program at a local university.• Volunteered to help clean Center Point after the recent tornadoes.* Varsity Softball* Cooperative Education Program• Learned various work place roles and responsibilities.• Currently, working toward Work Keys Certification